front desk hotel clerk

Bonnie View Inn; Central Ontario; On-site; CAD 30,000 - 45,000; Full time

Job summary

Join a welcoming team at a charming hotel nestled in Haliburton County. As a front desk hotel clerk, you will be the first point of contact for guests, ensuring a smooth check-in and check-out process. Your role will involve managing reservations, providing exceptional customer service, and assisting guests with inquiries about local attractions. This position offers a unique opportunity to work in a friendly environment where your contributions are valued. If you have a passion for hospitality and enjoy helping others, this is the perfect role for you!

Qualifications

• 1-2 years of experience in a hotel front desk role.
• Strong customer service skills and ability to handle reservations.

Responsibilities

• Register guests and manage room assignments.
• Process reservations and provide information about hotel services.
• Perform clerical duties and assist guests with special needs.

Skills

Customer Service

Clerical Duties

Light Housekeeping

Reservation Management

Education

Secondary (high) school graduation certificate

Tools

Word Processing Software

Spreadsheet Software

Internet

Lightspeed

Reservation Software

Job description

• Secondary (high) school graduation certificate

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service
• Make and confirm reservations

Computer and technology knowledge

• Word processing software
• Spreadsheet
• Internet
• Lightspeed
• Reservation software
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Experience

• 1 year to less than 2 years

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Applying to front desk hotel clerk @ Bonnie View Inn

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