Front Desk & Guest Revenue Champion

Great Blue Resorts; Canada; Hybrid; CAD 37,000 - 38,000; Full time

Benefits offered by this job

Paid lunches

Flexible schedule

Diverse and inclusive workplace

Learning opportunities

Career growth

Job summary

Great Blue Resorts is seeking a Front Desk Person to drive sales, handle guest check-ins, billing, and maintenance coordination in the Welcome Centre.

You will manage fee processing, schedule maintenance, coordinate checks, and ensure guest satisfaction while maximizing revenue through add-ons.

The role offers a friendly team, paid lunches, and flexible scheduling, with opportunities to grow within our Welcome Centre operations.

Qualifications

• Previous experience in high volume customer service role with proven multi-tasking abilities.
• Experience processing payments, answering phones, and monitoring emails.
• Excellent communication skills both internal and external.
• Knowledgeable of Microsoft office applications including Word, Excel, PDF, and Outlook.
• Strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with little to no supervision.
• Must be available to work weekends and some evenings.

Responsibilities

• Owner Management: Fee processing, logging new maintenance jobs, billing owners, and daily follow ups with maintenance team.
• Rental management: Coordinate check-ins/outs and ensure cottages are ready on time, liaising with housekeeping and maintenance.
• Concessions: Sell pontoon boat cruises, fishing boats, bike rentals, food/drink items, or merchandise to owners, contractors, and guests.
• Property: Welcome Centre cleaning, incident reporting, opening/closing duties, and assisting with events for owners and guests.
• Administration: Answer phones, monitor emails, draft communications, train and mentor staff, and manage visitor sign-in/out.

Skills

Customer service

Payment processing

Phone handling

Communication

Time management

Weekend availability

Check-in/out operations

Team coordination

Tools

Microsoft Word

Microsoft Excel

PDF

Outlook

Job description

Great Blue Resorts is seeking a Front Desk Person to drive sales, handle guest check-ins, billing, and maintenance coordination in the Welcome Centre.

You will manage fee processing, schedule maintenance, coordinate checks, and ensure guest satisfaction while maximizing revenue through add-ons.

The role offers a friendly team, paid lunches, and flexible scheduling, with opportunities to grow within our Welcome Centre operations.