Front Desk & Guest Experience Specialist

Holiday-Inn-Express-and-Suites; Medicine Hat; On-site; CAD 22,000 - 23,000; Part time

Benefits offered by this job

Competitive Group Benefits

Employee Engagement Programs

Company Discount Programs

Career Growth Opportunities

Employee & Family Assistance Program

Educational Assistance

Service Recognition Programs and more

Job summary

Holiday Inn Express & Suites Medicine Hat in Medicine Hat, AB, is seeking a reliable Guest Service Representative to handle check-ins/outs, reservations, and guest inquiries. You will ensure accurate billing, coordinate with housekeeping, and promote services.

Strong communication, data-entry accuracy, and multitasking in a fast-paced hotel environment are essential. Opera experience is a plus; a high school diploma is required. Training and advancement opportunities are available.

Qualifications

• High school diploma or equivalent.
• Able to speak, read, write, and understand the primary language used in the workplace.
• Excellent organizational, written and oral communication.
• Opera familiarity would be an asset.
• Night Audit experience is an asset.

Responsibilities

• Registers guests and assigns rooms, accommodating special requests.
• Assists in pre-registration and blocking of rooms for reservations/guest arrival.
• Adheres to cash-handling policies and procedures.
• Tracks room status and coordinates with housekeeping on check-outs and requests.
• Uses front-office equipment and processes guest charges.
• Takes reservations for today and future dates; knows cancellation procedures.
• Communicates daily activities and passes on important information.

Skills

Organizational skills

Written and verbal communication

Multitasking

Guest service

Night Audit experience

Education

High school diploma or equivalent

Tools

Opera

Job description

Holiday Inn Express & Suites Medicine Hat in Medicine Hat, AB, is seeking a reliable Guest Service Representative to handle check-ins/outs, reservations, and guest inquiries. You will ensure accurate billing, coordinate with housekeeping, and promote services.

Strong communication, data-entry accuracy, and multitasking in a fast-paced hotel environment are essential. Opera experience is a plus; a high school diploma is required. Training and advancement opportunities are available.