Guest Services Representative

Holiday-Inn-Express-and-Suites; Medicine Hat; On-site; CAD 22,000 - 23,000; Part time

Benefits offered by this job

Competitive Group Benefits

Employee Engagement Programs

Company Discount Programs

Career Growth Opportunities

Employee & Family Assistance Program

Educational Assistance

Service Recognition Programs and more

Job summary

Holiday Inn Express & Suites Medicine Hat in Medicine Hat, AB, is seeking a reliable Guest Service Representative to handle check-ins/outs, reservations, and guest inquiries. You will ensure accurate billing, coordinate with housekeeping, and promote services.

Strong communication, data-entry accuracy, and multitasking in a fast-paced hotel environment are essential. Opera experience is a plus; a high school diploma is required. Training and advancement opportunities are available.

Qualifications

• High school diploma or equivalent.
• Able to speak, read, write, and understand the primary language used in the workplace.
• Excellent organizational, written and oral communication.
• Opera familiarity would be an asset.
• Night Audit experience is an asset.

Responsibilities

• Registers guests and assigns rooms, accommodating special requests.
• Assists in pre-registration and blocking of rooms for reservations/guest arrival.
• Adheres to cash-handling policies and procedures.
• Tracks room status and coordinates with housekeeping on check-outs and requests.
• Uses front-office equipment and processes guest charges.
• Takes reservations for today and future dates; knows cancellation procedures.
• Communicates daily activities and passes on important information.

Skills

Organizational skills

Written and verbal communication

Multitasking

Guest service

Night Audit experience

Education

High school diploma or equivalent

Tools

Opera

Job description

Holiday Inn Express & Suites Medicine Hat, Medicine Hat, AB, CA

Salary Range: $16.00 To $17.00 Annually

MAJOR DUTIES AND RESPONSIBILITIES

• Registers guests and assigns rooms, accommodating special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Processes guest check-outs.
• Posts and files all charges to guest, master, and city ledger accounts.
• Follows procedures for issuing and closing safe deposit boxes.
• Uses proper mail, package, and message handling procedures.
• Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
• Coordinates guestroom maintenance work with the engineering and maintenance division.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Duties associated with Guest Service Representative’s position including but not limited to the above.

MINIMUM QUALIFICATIONS AND SKILLS

• High school graduate or equivalent.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Excellent organizational, written and oral communication.
• Proficient/familiarity with Opera would be an asset.
• Night Audit experience is an asset.

MENTAL EFFORT

• Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
• Mental effort required in multi-tasking and handling interruptions that require refocusing.
• Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests

PHYSICAL EFFORT

• Standing at a computer for long periods of time.

WORKING CONDITIONS

• Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
• Frequent handling of queries and calls from guests, potential guests, and other departments.

BENEFITS

• Competitive Group Benefits
• Employee Engagement Programs
• Company Discount Programs
• Career Growth Opportunities
• Employee & Family Assistance Program
• Educational Assistance
• Service Recognition Programs and more!