Guest Services Attendant

City of Medicine Ha; Medicine Hat; On-site; CAD 25,000 - 30,000; Part time

Job summary

The City of Medicine Hat is seeking a Guest Services Attendant to welcome visitors at Co-op Place and the Esplanade. This temporary, part-time, on-site role starts at 18.72 CAD per hour with flexible day, evening and weekend shifts.

You will process admissions and tickets, perform reception duties, operate AV equipment, monitor galleries and public spaces, and help create a positive guest experience. A Grade 12 diploma and cash handling experience are required.

Qualifications

• Grade 12 or High School equivalency is required.
• 1–3 months experience in customer service with cash handling.

Responsibilities

• Welcome visitors and provide information to create a positive experience.
• Process admissions, tickets, memberships, parking passes and merchandise.
• Perform reception duties and assist with visitor inquiries.
• Open galleries and operate audio-visual equipment and displays.
• Monitor public spaces to support safety and facility protocols.
• Maintain clean, welcoming public spaces.
• Report safety or guest-service concerns and suggest improvements.
• Follow all health and safety requirements.

Skills

Customer service

Verbal communication

Cash handling

POS systems

Teamwork

Reliability

Problem solving

Education

Grade 12 or equivalent

Tools

Cash registers

POS systems

Web-based sales systems

Computers and software

Job description

Join the City of Medicine Hat as a Guest Services Attendant!

Temporary | Part Time | On Site Starting at $18.72 hourly

Help create memorable experiences at some of Medicine Hat's most exciting events.

As a Guest Services Attendant, you'll often be one of the first points of contact for visitors, providing a warm welcome, answering questions and offering helpful support throughout their visit. This casual, event-based role offers flexible shifts that may occur during the day, evenings, and weekends. Team members can expect to work at both Co-op Place and the Esplanade, supporting events and guest experiences across both venues.

What you'll do

• Welcome visitors, provide information and create a positive experience at Community Development facilities.
• Process admissions and sell tickets, memberships, registrations, parking and transit passes, and merchandise.
• Perform reception duties and assist with general visitor inquiries.
• Open galleries and exhibitions, including operating audio-visual equipment and displays.
• Monitor public areas, galleries and exhibitions to support visitor safety, security and compliance with facility protocols.
• Help maintain clean, tidy and welcoming public spaces.
• Report operational, safety or visitor-service concerns and recommend opportunities for improvement.
• Follow all health and safety requirements.

What you bring

• Excellent customer service and verbal communication skills, with the ability to welcome guests and interact effectively with the public and team members.
• A friendly, professional and solutions-focused approach to responding to guest questions, concerns and requests.
• The ability to work collaboratively and contribute to a seamless, positive experience for guests.
• Experience operating cash registers, point-of-sale and web-based sales systems, computers and applicable software.
• The ability to monitor and operate security systems and other equipment used at the Guest Services desk.
• Basic math and accounting skills, with strong attention to detail and accuracy.
• Proficiency with Microsoft Office and other current office software, with the ability to learn and adapt to new systems and applications.
• A willingness to support a clean, welcoming and comfortable facility environment.
• Reliability and dependability, along with the flexibility to work a schedule that may include evenings and weekends.

Qualifications

• Successful completion of Grade 12 or High School equivalency diploma.
• One (1) to three (3) months experience providing customer service including handling of cash and credit transactions.

Why you'll love working with us

We show up with accountability, care, and teamwork - every day, with every person. Our values guide how we work together, serve our community, and support one another so we can deliver exceptional public service.

• Collaborative team culture: Be part of a supportive environment where we Team Up to deliver great community outcomes.
• Career growth and development: We encourage you to Be Curious, offering training and development that fosters continuous learning.
• Flexibility & work life balance: Our commitment to Service with Care includes supporting your wellbeing at work and at home.

Want a deeper look at what it's like working with us? This page outlines the values and behaviours that guide our work every day.

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