Guest Service Agent (NOC 64314)

Autism Services; Emerald Park; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Dental Benefits

Job summary

Sleep Inn Emerald Park is seeking a friendly Front Desk Associate to greet guests, check them in/out, and manage reservations. You will balance payments, coordinate with hotel departments, and ensure each guest has an excellent stay.

Ideal candidates live in the Regina area with at least 2 years of front desk hotel experience. Weekend availability and strong communication skills are required. Health & dental benefits apply after 3 months for full-time staff.

Qualifications

• Must have 2+ years hotel front desk experience.
• Live in the Regina area.
• Must be available to work weekends and 6am–2pm shifts.
• Full time role with 32–40 hours per week depending on occupancy.

Responsibilities

• Sell rooms to guests by phone and in person.
• Check guests in and out.
• Balance payment transactions.
• Ensure guests have an excellent stay experience.
• Resolve customer concerns.
• Manage guests' expectations.
• Deliveries to guests' rooms.
• Provide reports as required by management.
• Coordinate with departments to meet guests' needs.
• Ensure the hotel runs smoothly.

Skills

Customer service

Phone skills

MS Word

MS Excel

Written & verbal communication

Reliability

Social media

Education

2+ years hotel front desk experience

Job description

Employer Address:
22A Great Plains Road
EMERALD PARK,SK
CANADA
S4L1B6

Thank you for your interest in joining our Award Winning Team! Located in Emerald Park, a 10 minute drive from Regina, the Sleep Inn hotel is looking for enthusiastic individuals who love people and have a passion for hospitality to join us.

The successful candidate must be able to work weekends a variety of shifts including 6am-2pm.

Work hours are 32-40 hours per week depending on hotel occupancy. On average it will be 40 hours/week.

What Can you Expect?

• An upbeat environment where every team member is valued!
• Fast paced and slow times depending on the time of day
• Training to make sure you know what you are doing
• Exposure & experience in all departments
• Working with guests from all over the country who have different needs & expectations
• Health & Dental Benefits Package available for full time employees after 3 months of continuous employment

What Do We Expect?

• Upbeat, positive attitude
• Computer proficiency including Microsoft Word and Excel
• Phone skills
• Professional written & oral communication skills
• Reliability
• Social Media Skills

Day to Day Tasks Include:

• Selling rooms to guests via phone and in person
• Checking in and checking out guests
• Balancing payment transactions
• Ensuring guests have an excellent stay experience
• Resolving any customer concerns
• Managing Guests' Expectations
• Running deliveries to guests rooms
• Proving reporting as required by management
• Coordinating with various departments to ensure all guests' needs are met
• Any other tasks that are required to ensure the hotel runs smoothly

We will only consider candidates that live in the Regina area and have at minimum 2 Years HOTEL FRONT DESK experience