Front Desk & Guest Experience Administrator

Big White Ski Resort Ltd.; Kelowna; Hybrid; CAD 26,000 - 32,000; Full time

Job summary

Big White Ski Resort Ltd. is seeking an Administration Receptionist in Kelowna, BC.

You will be the friendly first point of contact in the Administration Building, delivering warm, professional service to employees, guests, visitors, and vendors. In addition to front desk duties, you’ll provide day-to-day administrative support to the Administration and Employee Experience teams, helping keep the front office organized and responsive.

Qualifications

• Customer service, reception, hospitality, or administrative experience is an asset.
• Excellent customer service, communication, and interpersonal skills.
• Friendly, professional, and genuinely committed to helping others.

Responsibilities

• Front Desk & Guest Experience: greet and assist employees, guests, visitors, and vendors; answer calls and emails; provide information and route to the right department.
• Administrative Support: handle mail, courier trips, and general admin tasks; support Admin and Employee Experience teams.
• Staff Accommodation Support: assist inspections and reporting on staff accommodations; maintain inventories and address concerns.
• Physical Demands: extended sitting/standing, lifting up to 40 lbs, movement through staff areas.

Skills

Customer service

Reception

Hospitality

Administrative skills

Education

No degree required

Tools

Microsoft Word

Excel

Outlook

Job description

Big White Ski Resort Ltd. is seeking an Administration Receptionist in Kelowna, BC.

You will be the friendly first point of contact in the Administration Building, delivering warm, professional service to employees, guests, visitors, and vendors. In addition to front desk duties, you’ll provide day-to-day administrative support to the Administration and Employee Experience teams, helping keep the front office organized and responsive.