Receptionist (Administration Building) - Winter 26/27

Big White Ski Resort; Area E (Beaverdell/West Boundary); On-site; CAD 24,000 - 34,000; Full time

Job summary

Big White Ski Resort in Kelowna, BC is seeking an Administration Receptionist to welcome employees, guests and vendors. You will provide front desk service, basic admin support, and assistance with staff accommodations.

Role emphasizes guest-first service, professional communication, and teamwork within the Administration Building. On-site position with seasonal winter duties and accommodation responsibilities.

Qualifications

• Experience in customer service or reception is asset.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Greet employees, guests and vendors and direct them to the right resource.
• Answer main phone line and monitor email inbox to respond professionally.
• Provide general admin support and assist with office duties.
• Assist with staff accommodation inspections and related reporting.

Skills

Customer service

Reception

Hospitality

Microsoft Office

Organizational skills

Communication

Tools

Microsoft Word

Excel

Outlook

Job description

Job Category: Administration

Requisition Number: RECEP001593

• Posted : August 25, 2026
• Full-Time
• On-site
• Rate : $21 CAD per hour

Locations

Showing 1 location

Big White Ski Resort
Kelowna, BC V1P1P3, CAN

Description

Position Overview

The Administration Receptionist is a key part of creating a welcoming, helpful, and positive experience for everyone who walks through the doors of the Administration Building. As the first point of contact, this role sets the tone for how employees, guests, visitors, and business partners experience Big White.

With a guest-first mentality, the Receptionist approaches every interaction with warmth, professionalism, and a genuine desire to help. Whether answering a question, connecting someone with the right department, assisting with an administrative request, or simply making someone feel welcome, the Receptionist ensures people receive friendly, efficient, and knowledgeable service.

This role also provides day-to-day administrative support to the Employee Experience and Administration teams and helps keep the front office organized, responsive, and running smoothly.

Our Guest-First Approach

At Big White, every interaction is an opportunity to create a positive experience. The Administration Receptionist is expected to:

• Welcome employees, guests, visitors, and vendors in a friendly and professional manner.
• Listen carefully to understand each person's needs, provide accurate information, and take ownership of connecting them with the right solution or resource.
• Maintain a calm, approachable, and solutions-focused attitude, particularly during busy periods.
• Represent Big White's values and commitment to exceptional service in every interaction.

Who You Are

• Customer service, reception, hospitality, or administrative experience is an asset.
• Excellent customer service, communication, and interpersonal skills.
• Friendly, professional, and genuinely committed to helping others.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Proficient with Microsoft Word, Excel, and Outlook.
• Ability to work independently while contributing positively to a team.
• Professional, discreet, flexible, and solutions-oriented.

What You’ll Do

Front Desk & Guest Experience

• Serve as the welcoming first point of contact for the Administration Building, greeting and assisting employees, guests, visitors, vendors, and the Big White community.
• Answer the main telephone line and monitor the general email inbox, providing timely, professional, and helpful responses.
• Provide general information and assistance, connecting individuals with the appropriate department or resource as needed.
• Assist with printing, scanning, faxing, emailing, and other basic office service needs.
• Maintain a clean, organized, and welcoming reception area while identifying opportunities to improve the front-desk experience.

Administrative Support

• Manage incoming and outgoing mail, including sorting and distribution, and coordinate regular courier trips to and from town.
• Provide general administrative support to the Administration and Employee Experience teams as required.
• Assist with other office duties and projects as required to support the smooth operation of the Administration Building.

Staff Accommodation Support

• Assist with inspections of staff accommodation units, including interior and exterior areas, to help ensure appropriate cleanliness, organization, and maintenance.
• Support the identification and reporting of cleaning, maintenance, inventory, or other accommodation concerns.
• Assist in ensuring inventories within staff accommodation units are maintained and accurately recorded.
• Communicate accommodation-related concerns to the appropriate team members for follow-up.
• Help maintain a positive experience for employees living in Big White staff accommodation by responding to questions and directing concerns appropriately.

Physical Demands

• Regular computer and telephone operation.
• Ability to sit and/or stand for extended periods.
• Occasional lifting and moving of boxes or supplies weighing up to 40 lbs.
• Ability to move throughout staff accommodation units and surrounding areas when completing inspections.

Accommodation: The Receptionist position requires the successful candidate to secure their own accommodation for the winter season.