Spa Receptionist/Spa Attendant - Winter 2026/2027

Big White Ski Resort Ltd; Kelowna; On-site; CAD 2,216,214 - 3,156,426; Full time

Job summary

Big White Ski Resort Ltd is seeking a Spa Receptionist to join The Spa at Stonebridge for the upcoming winter season. The ideal candidate will manage reservations, interact with guests, and maintain cleanliness in the spa area. Applicants should have experience in a similar setting, strong communication skills, and a positive demeanor. Full-time and part-time positions are available with wages at $19.50/hr plus commission on retail sales.

The position requires flexibility, multitasking, and the ability to work well under pressure in a dynamic environment.

Qualifications

• Must be comfortable working with a computer.
• Excellent written and spoken communication skills.
• Must have an understanding of appointment calendar management.

Responsibilities

• Welcome and greet guests, provide information about services.
• Manage reservations via telephone and email.
• Oversee front of house and organize daily spa schedule.
• Perform consultation forms with guests.
• Handle customer complaints and refer to management.

Skills

Computer proficiency

Multitasking

Communication skills

Experience in spa or salon

Positive attitude

Confident telephone manner

Flexibility

Understanding of appointment management

Certifications in esthetics

Education

1 year experience in similar setting

Job description

Job Category: Hospitality - Spa

Requisition Number: SPARE001553

• Full-Time
• On-site

Locations

Big White Ski Resort
Kelowna, BC V1P1P3, CAN

Description

Reports to - Spa Manager/ Assistant Spa Manager

Company Overview:

In the heart of the village, nestled between the snowy mountains of British Columbia’s interior at Big White ski resort, The Spa at Stonebridge provides the ultimate alpine getaway experience! We are a seasonally run spa at Big White ski resort looking for a spa receptionist to join our dynamic team for the upcoming winter season. If you're looking for a fun and unique experience like no other, we would love to meet you!

Job Description:

We are currently seeking a spa receptionist/Spa attendant to join our spa team for the upcoming winter 2026/2027 season on a contract term.

Schedule:

• Full time and part time available
• 8 hour shifts
• Weekend availability

Job duties and responsibilities:

• Welcome and greet guests, provide information about services and facility and provide guests with positive first and last impression
• Manage reservations via telephone and email. Book appointments through online software and confirm policies and guest information.
• Oversee front of house and organize daily spa schedule and opening and closing duties.
• Perform consultation forms with guests to provide to spa practitioners
• Spa Admin Duties - Cash handling, cash out, client records, processing transactions, booking appointments, managing treatment schedules, confirmation of appointments, retail sales, emails.
• Interact with guests and maintain cleanliness of front desk and guest areas.
• Handle customer complaints and refer to management
• Promote services and products
• Daily cleaning including washing and folding laundry, washing and maintaining stock of guest cups and glassware. Assisting therapists with cleaning in treatment rooms. Evening shifts of full spa cleaning after closing. Including vacuum, mopping, deep clean of bathrooms and guest areas.
• Inventory and stock control, assist in merchandising of products.

Qualifications:

• Must be comfortable working with a computer. Familiar with Microsoft word , google docs, excel an asset but can be trained on programs
• Must be able to multitask
• Excellent written and spoken communication skills
• Experience working in spa or salon environment
• Positive and friendly attitude. Team player
• Confident telephone manner
• Flexible
• Must have an understanding of appointment calendar management and spa software
• Must be able to relocate to big white ski resort for the season or commute to and from work
• Certifications in esthetics services an asset

Experience:

• 1 year previous experience in similar setting required.

Physical requirements:

• Must be capable of lifting 25 to 50 lbs on occasion
• Will be seated for long periods of time
• Must be capable of standing, walking up stairs and commuting in the snow

Compensation:

• Wage: $19.50/hr
• Hourly wage + commission on retail sales