Front Desk Customer Service Representative Full Time

Goldfish Swim School; Grand Rapids; On-site; CAD 41,631 - 55,509; Full time

Job summary

A community-focused swim school in Grand Rapids is seeking a Front Desk / Customer Service Representative. The role involves promoting quality customer service, addressing inquiries, maintaining cleanliness, and ensuring safety protocols. Applicants should possess strong communication skills and the ability to work with children. This position requires background examinations prior to training and offers a positive work environment that emphasizes customer experience.

Qualifications

• Must pass background examinations prior to training.

Responsibilities

• Addresses inquiries via phone, digital and in person and follows up timely.
• Checks in students on the attendance tracking system and prepares lesson schedules.
• Resolves account matters and contacts guests for clarification.
• Maintains cleanliness of front desk and changing rooms.
• Updates informational displays with accurate promotions.
• Monitors Snack area and provides guidance to staff.
• Acts as a GSS ambassador to provide a Golden Experience.

Skills

Ability to work with children

Problem solving

Creative thinking

Excellent communication skills

Organizational skills

Job description

Front Desk / Customer Service Representative – Grand Rapids

Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current customers, presenting a positive image for the company.

Primary Responsibilities

• Addresses inquiries via phone, digital and in person and follows up timely.
• Checks in students on the attendance tracking system and prepares lesson schedules for team members.
• Resolves account matters and contacts guests for clarification purposes.
• Maintains cleanliness of front desk, Snack Shack, changing rooms, restrooms, and observation space.
• Updates informational displays with accurate and timely promotions and literature.
• Monitors Snack area and provides guidance to Snack Shack staff.
• Advances through cross‑training in multiple roles and substitutes when necessary.
• Acts as a GSS ambassador to provide a Golden Experience to students, families, and team members.
• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary.

Job Qualifications and Skills

• Ability to work with children.
• Problem solver and creative thinking skills to identify and resolve challenges.
• Excellent communication and organizational skills.
• Must pass background examinations prior to training.

Safety Standards

• Every shift has an on‑staff cleaner to sanitize high‑touch areas in the lobby and pool areas.
• Pools are disinfected with chlorine to provide the safest swimming environment.
• A state‑of‑the‑art ventilation system continuously circulates fresh air into the building, minimizing airborne virus spread.

Goldfish Swim School – Grand Rapids is an Equal Opportunity Employer meeting all applicable federal and state provate employment laws.