Guest Experience Specialist — Front Desk & Member Services

Goldfish Swim School; Grand Rapids; On-site; CAD 41,631 - 55,509; Full time

Job summary

A community-focused swim school in Grand Rapids is seeking a Front Desk / Customer Service Representative. The role involves promoting quality customer service, addressing inquiries, maintaining cleanliness, and ensuring safety protocols. Applicants should possess strong communication skills and the ability to work with children. This position requires background examinations prior to training and offers a positive work environment that emphasizes customer experience.

Qualifications

• Must pass background examinations prior to training.

Responsibilities

• Addresses inquiries via phone, digital and in person and follows up timely.
• Checks in students on the attendance tracking system and prepares lesson schedules.
• Resolves account matters and contacts guests for clarification.
• Maintains cleanliness of front desk and changing rooms.
• Updates informational displays with accurate promotions.
• Monitors Snack area and provides guidance to staff.
• Acts as a GSS ambassador to provide a Golden Experience.

Skills

Ability to work with children

Problem solving

Creative thinking

Excellent communication skills

Organizational skills

Job description

A community-focused swim school in Grand Rapids is seeking a Front Desk / Customer Service Representative. The role involves promoting quality customer service, addressing inquiries, maintaining cleanliness, and ensuring safety protocols. Applicants should possess strong communication skills and the ability to work with children. This position requires background examinations prior to training and offers a positive work environment that emphasizes customer experience.