Front Desk Customer Service Representative Part Time

Grand Rapids; Grand Rapids; On-site; CAD 28,191 - 37,588; Part time

Job summary

Goldfish Swim School - Grand Rapids is looking for a Part-Time Front Desk Customer Service Representative. The role involves providing excellent customer service, addressing inquiries, checking in students, maintaining cleanliness, and ensuring safety standards. Candidates should possess strong communication and problem-solving skills, and must pass background examinations. This is an opportunity to positively impact the experiences of students and their families in a welcoming environment.

Qualifications

• Must pass background examinations prior to training.

Responsibilities

• Addresses inquiries via phone, digital and in person and follows up timely.
• Checks in students on the attendance tracking system and prepares lesson schedules for team members.
• Resolves account matters and contacts guests for clarification purposes.
• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space.
• Updates informational displays with accurate and timely promotions and literature.
• Monitors Snack area and provides guidance to Snack Shack staff.
• Acts as a GSS ambassador to provide a Golden Experience to our students, families, and team members.
• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary.

Skills

Ability to work with children

Problem solver

Creative thinking

Excellent communication skills

Organizational skills

Job description

Part Time • Grand Rapids

Front Desk Customer Service Representative

Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Primary Responsibilities

• Addresses inquiries via phone, digital and in person and follows up timely.
• Checks in students on the attendance tracking system and prepares lesson schedules for team members.
• Resolves account matters and contacts guests for clarification purposes.
• Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space.
• Updates informational displays with accurate and timely promotions and literature.
• Monitors Snack area and provides guidance to Snack Shack staff.
• Advances through cross‑training in multiple roles and substitutes when necessary.
• Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members.
• Enforces safety rules and regulations to prevent accidents; administers first aid when necessary.

Job Qualifications and Skills

• Ability to work with children.
• Problem solver and creative thinking skills to identify and resolve challenges.
• Excellent communication and organizational skills.
• Must pass background examinations prior to training.

Safety Standards

• Every shift has an on‑staff cleaner to sanitize high touch areas in our lobby and pool areas.
• Our pools are disinfected with chlorine to provide the safest swimming environment.
• Our state‑of‑the‑art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.

Goldfish Swim School - Grand Rapids is an Equal Opportunity Employer.