Front Desk / Customer Service Representative

SereneAID; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

SereneAID is seeking a Front Desk / Customer Service Representative for a two-month temporary assignment at our South Edmonton office. This role involves front-line customer service, counter support, and telephone handling to ensure a welcoming visitor experience.

The successful candidate must hold valid security clearance and can work Mon–Fri, 8:00 AM–4:00 PM, from September 21, 2026 to November 13, 2026. Provide professional, courteous, and efficient service in a busy office environment.

Qualifications

• Valid security clearance – mandatory.
• Experience in front-line customer service, reception, counter service, or a similar role.
• Strong verbal and written communication skills.
• Professional and courteous telephone manner.
• Ability to interact effectively with customers, visitors, and internal staff.
• Strong organizational and interpersonal skills.
• Ability to work independently while contributing effectively within a busy office environment.
• Strong attention to detail and professionalism.
• Reliable and punctual with the ability to commit to the full temporary assignment.

Responsibilities

• Provide professional and courteous customer service to clients and visitors at the front counter.
• Answer and manage incoming telephone calls in a timely and professional manner.
• Respond to customer inquiries and provide accurate information or direct inquiries to the appropriate department.
• Greet visitors and assist with general front-desk requirements.
• Maintain a professional, organized, and welcoming reception area.
• Support day-to-day administrative and customer service activities as required.
• Follow established office procedures, security protocols, and confidentiality requirements.
• Escalate customer concerns or complex inquiries to the appropriate staff member.
• Perform other related administrative and reception duties as required.

Skills

Front-line customer service

Reception

Telephone handling

Communication skills

Organizational skills

Independence

Punctuality

Security clearance

Job description

Location: South Edmonton, AB

Employment Type: Temporary, Full-Time

Assignment Duration: September 21, 2026 – November 13, 2026

Schedule: Monday to Friday, 8:00 AM – 4:00 PM

Position Overview

Our client is seeking a professional and customer-focused Front Desk / Customer Service Representative to support a busy South Edmonton office for an approximately two-month temporary assignment.

The successful candidate will be responsible for providing front-line customer service, assisting customers at the counter, answering incoming telephone calls, and ensuring a professional and welcoming experience for all visitors and callers.

Valid security clearance is mandatory for this position.

Key Responsibilities

• Provide professional and courteous customer service to clients and visitors at the front counter.
  
• Answer and manage incoming telephone calls in a timely and professional manner.
  
• Respond to customer inquiries and provide accurate information or direct inquiries to the appropriate department.
  
• Greet visitors and assist with general front-desk requirements.
  
• Maintain a professional, organized, and welcoming reception area.
  
• Support day-to-day administrative and customer service activities as required.
  
• Follow established office procedures, security protocols, and confidentiality requirements.
  
• Escalate customer concerns or complex inquiries to the appropriate staff member.
  
• Perform other related administrative and reception duties as required.
  

Requirements

Required Qualifications

• Valid security clearance – mandatory.
  
• Previous experience in front-line customer service, reception, counter service, or a similar role.
  
• Strong verbal and written communication skills.
  
• Professional and courteous telephone manner.
  
• Ability to interact effectively with customers, visitors, and internal staff.
  
• Strong organizational and interpersonal skills.
  
• Ability to work independently while contributing effectively within a busy office environment.
  
• Strong attention to detail and professionalism.
  
• Reliable and punctual with the ability to commit to the full temporary assignment.
  

Requirement

Details

Position

Location

South Edmonton, Alberta

Duration

September 21 – November 13, 2026

Schedule

Monday – Friday

Hours

8:00 AM – 4:00 PM

Status

Temporary, Full-Time

Security Clearance

Valid security clearance required

Primary Duties

Front counter customer service, telephone support, reception and general administrative assistance

Ideal Candidate

The ideal candidate is a professional, dependable, and customer-focused individual who is comfortable working in a busy office environment and interacting with customers both in person and over the phone. Previous reception, front-desk, call centre, government/public-facing, or administrative customer service experience would be an asset.