Customer Service/Administrative Assistant

Autism Services; Regina; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Express Employment Professionals is seeking a Customer Service/Administrative Assistant to deliver a high-quality customer experience through phone, email, and in-person interactions. The role requires strong communication, problem-solving, and computer multitasking abilities while handling customer information professionally and accurately.

Responsibilities include responding to inquiries, analyzing questions for appropriate resolution, navigating multiple systems, and maintaining records with

Qualifications

• Two-year post-secondary Diploma/Certificate in a relevant field or an equivalent combination of education, training, and experience.
• Minimum 1 year of customer service experience.
• Proficient with Microsoft Office 365 (Word & Excel) and quick to learn new software.

Responsibilities

• Respond to inquiries via phone, email, and in-person.
• Analyze questions to determine the appropriate response, escalation, or referral.
• Navigate multiple software systems to locate information.
• Explain plans, eligibility, entitlements, status, payments, products, and services clearly.
• Maintain accurate records and communicate with customers.
• Handle sensitive situations with professionalism and empathy.
• Follow established processes to resolve or escalate inquiries.

Skills

Communication

Problem solving

Multitasking

Microsoft Office 365

Education

Diploma/Certificate

Tools

Microsoft Office 365

Job description

Customer Service/Administrative Assistant

Employer Name: Express Employment Professionals

The Admin Assistant/Customer Service Representative is responsible for delivering a high-quality customer experience by responding to inquiries and resolving concerns through phone, email, and in-person communication. The role requires strong communication, problem-solving, computer, and multitasking abilities while handling customer information professionally and accurately.

Key Responsibilities:

• Respond to customer inquiries and concerns through telephone, email, and in-person interactions.
• Listen to and analyze customer questions to determine the appropriate response, resolution, escalation, or referral.
• Navigate multiple software systems simultaneously to locate and provide accurate information.
• Explain customer plans, eligibility, entitlements, claim status, payments, products, and services in a clear and professional manner.
• Maintain accurate computer records while actively communicating with customers.
• Handle sensitive or complex customer situations with professionalism, empathy, discretion, and a focus on customer satisfaction.
• Follow established processes and procedures when resolving or escalating customer inquiries.

Qualifications:

• Two-year post-secondary Diploma/Certificate in a relevant field, or an equivalent combination of education, training, and experience.
• Minimum 1 year of customer service experience.
• Working knowledge of Microsoft Office 365, including Word and Excel, with the ability to quickly learn new software.
• Strong computer skills with the ability to multitask between telephone conversations and multiple systems.
• Strong communication, listening, problem-solving, and attention-to-detail skills.
• Available to work regular MondayFriday office hours.
• Legally eligible to work in Canada on an unrestricted basis.
• Ability to successfully complete the required criminal record and background checks.