Front Desk & Customer Service Associate - Part-Time

Red Deer; Red Deer; Hybrid; CAD 42,000 - 45,000; Part time

Job summary

The City of Red Deer invites applications for a part-time Customer Service Representative 1 to deliver high-quality customer service at our recreation and leisure facilities. You will process admissions, registrations, and retail items, and assist with front-desk operations and information displays.

Key responsibilities include cash handling, using POS and booking software, and maintaining accurate records.

Qualifications

• Completion of Grade 12 or equivalent.
• Two (2) years of customer service experience with regular cash handling in a busy environment.
• Proficiency with computer-based systems and software (POS, recreation booking software, MS Office).
• Strong verbal, written and listening skills.

Responsibilities

• Communication & Customer Service — Deliver high-quality customer service to the public in person, by phone, and electronically; assist with program information, bookings and retail items.
• Financial Support — Process payments, balance cash, reconcile discrepancies, and manage inventory related to admissions and retail items.
• Safety & Risk Management — Follow health, safety and emergency procedures and assist with incident reporting as needed.
• Administrative Support — Provide general office support, data entry, filing and statistics collection.

Skills

Customer service

Cash handling

MS Office

POS system

Recreation booking software

Communication

Education

Grade 12

Tools

MS Office

POS system

Recreation booking software

Job description

The City of Red Deer invites applications for a part-time Customer Service Representative 1 to deliver high-quality customer service at our recreation and leisure facilities. You will process admissions, registrations, and retail items, and assist with front-desk operations and information displays.

Key responsibilities include cash handling, using POS and booking software, and maintaining accurate records.