Front Desk & Customer Service Administrator

Empire Life Insurance; London; On-site; CAD 46,000 - 63,000; Full time

Benefits offered by this job

Company pension

Dental care

Disability insurance

Extended health care

Life insurance

Paid time off

Job summary

TruStone Financial Inc. in London, Ontario, is hiring for a Receptionist & Customer Service Administrator. The role handles front desk duties, customer service for advisors and visitors, and inforce policy support.

The base salary range is CAD 46,019 to CAD 62,500 per year, with standard benefits and a strong emphasis on accuracy and professionalism. The position reports to the Manager, Customer Service, and requires a college diploma or degree, plus 2+ years in customer service and familiarity

Qualifications

• Minimum 2 years of customer service experience.
• Knowledge of the insurance industry is preferred (2+ years as asset).
• Completion of a College Diploma or University degree or equivalent experience.
• Proficiency with Wealthserv, SharePoint and Microsoft Office.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Provides prompt, professional, knowledgeable and accurate customer service to advisors, colleagues and visitors.
• Builds strong working relationships with internal and external partners (carriers, advisors and colleagues).
• Greets visitors and answers the telephone in a friendly and professional manner.
• Processes daily incoming and outgoing mail/courier, etc.
• Sorting of emails and faxes.
• Managing boardroom bookings.
• Respond and adjudicate inforce inquiries such as beneficiary changes, surrender requests, address changes, banking changes, ownership, premium inquiries, death claims, etc.
• Maintenance of the office environment (cleanliness, facilities maintenance, luncheons, meetings, etc.).
• Perform other related activities and participate in ad hoc projects, as necessary or assigned.

Skills

Customer service experience

Strong problem-solving

Independent work

Analytical skills

Insurance knowledge

Education

College Diploma or University degree

Tools

Wealthserv

SharePoint

Microsoft Office

Job description

TruStone Financial Inc. in London, Ontario, is hiring for a Receptionist & Customer Service Administrator. The role handles front desk duties, customer service for advisors and visitors, and inforce policy support.

The base salary range is CAD 46,019 to CAD 62,500 per year, with standard benefits and a strong emphasis on accuracy and professionalism. The position reports to the Manager, Customer Service, and requires a college diploma or degree, plus 2+ years in customer service and familiarity