Front Desk & Community Operations Administrator

First Voice NL; San Juan de Terranova; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

First Light is an Indigenous nonprofit delivering programs and services in St. John’s, NL. The Front-of-House Office Administrator supports the Headquarters by handling reception, communications, records, and front-desk operations with a welcoming, culturally grounded approach.

You’ll work alongside the Community Welcome Navigator to ensure consistent, respectful service for community members, visitors, and staff, maintaining organized systems and facilitating smooth daily operations.

Qualifications

• We recognize that knowledge and strength come in many forms, including lived experience, cultural teachings, community care, employment, training, and formal education.
• Equivalent combinations of education and experience will be considered for the role.
• Candidates should demonstrate strong organizational and communication abilities and discretion.

Responsibilities

• Provide professional and welcoming first point of contact for community members, visitors, staff, and service providers.
• Manage reception, telephone routing, inquiries, deliveries, and front-desk processes to ensure smooth operation.
• Maintain up-to-date information on staff, programs, events, locations, and organizational activities.
• Coordinate day-to-day front-of-house scheduling, calendars, and room bookings.
• Support administrative and records duties with confidentiality and privacy controls.
• Assist with supplies, meetings, events logistics, and basic equipment coordination.

Skills

Indigenous histories

Office administration

Organizational skills

Time management

Communication

Confidentiality

Record-keeping

Privacy procedures

Education

Equivalent combinations of relevant experience/education

Tools

Office suites

Databases

Job description

First Light is an Indigenous nonprofit delivering programs and services in St. John’s, NL. The Front-of-House Office Administrator supports the Headquarters by handling reception, communications, records, and front-desk operations with a welcoming, culturally grounded approach.

You’ll work alongside the Community Welcome Navigator to ensure consistent, respectful service for community members, visitors, and staff, maintaining organized systems and facilitating smooth daily operations.