Front Desk & Client Experience Coordinator

BCLMA; Surrey; On-site; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Health and wellness benefits

RRSP matching

Tuition reimbursement for law-related-

Casual Fridays

Job summary

Hamilton Duncan in Surrey seeks a full-time receptionist to be the first point of contact for clients, handling calls, greeting visitors and supporting daily office operations.

The role requires a polished, client-focused individual with strong communication and organizational skills, experience in professional services, and proficiency in Microsoft Office; Punjabi language skills are a plus.

Qualifications

• At least three years as a receptionist or similar customer service role.
• Excellent verbal and written communication; English and Punjabi a plus.
• Positive, energetic attitude with client-centric service approach.
• Strong organizational skills and ability to manage high call volume and shifting priorities.
• Proficiency with Microsoft Office; familiarity with Webex/softphone systems is a plus.

Responsibilities

• Receive and open the firm's reception area daily from 7:45 a.m.
• Greet clients and guests professionally to convey a positive firm image.
• Answer and direct incoming calls to the appropriate recipients.
• Respond to general inquiries in a courteous, professional manner.
• Maintain the boardroom calendar and coordinate meeting schedules.
• Process incoming/outgoing mail and couriers; route faxes as needed.
• Keep reception and boardrooms clean and organized.
• Process credit card payments.
• Provide clerical or administrative support as required.

Skills

Client-focused communication

Organizational skills

Professional demeanor

Microsoft Office

Tools

Webex

Softphone systems

Job description

Hamilton Duncan in Surrey seeks a full-time receptionist to be the first point of contact for clients, handling calls, greeting visitors and supporting daily office operations.

The role requires a polished, client-focused individual with strong communication and organizational skills, experience in professional services, and proficiency in Microsoft Office; Punjabi language skills are a plus.