Accommodations - Front Desk Supervisor

Manning Park Resort, Inc.; Manning Park; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Free rent with bi-weekly utilities

Free Wi-Fi

Free seasonal activity passes

Free equipment rentals and lessons

Regular grocery pick-up service

Food and retail discounts

Job summary

Manning Park Resort, Inc. is seeking a Front Desk Supervisor to lead the Accommodations team and elevate guest service at our mountain resort in British Columbia.

The role oversees Front Desk operations, night audit, and schedules, while supporting staff development and cross-department communication. Ideal candidates bring front desk experience, supervisory background, and a commitment to professional, guest-focused service in a fast-paced, outdoor-loving environment.

Qualifications

• Two years of Front Desk experience preferred.
• One year of supervisory or leadership experience preferred.
• Strong customer service and problem-solving skills.
• Excellent communication and people-management abilities.
• Self-motivated, reliable, and able to prioritize tasks.
• Able to work independently and in a fast-paced team environment.
• Proficient with email, reservation systems, and guest communication tools.
• Professional appearance and highly organized with attention to detail.
• Minimum one-year commitment required.

Responsibilities

• Deliver exceptional guest service with professionalism.
• Supervise Front Desk and Night Audit daily operations.
• Foster a positive, team-oriented work environment.
• Monitor and record Front Desk productivity.
• Develop and maintain front desk procedures and standards.
• Respond to guest feedback promptly and professionally.
• Manage escalated guest issues for timely resolution.
• Coordinate daily tasks for Front Desk team.
• Support schedules with the Accommodations and Housekeeping managers.
• Review and approve employee timesheets.
• Train and onboard Front Desk and Night Audit staff.
• Maintain clear communication with all resort departments.
• Manage booking channels and keep listings updated.
• Handle reservations, check-ins/outs, and calls as needed.

Skills

Customer service

Problem solving

People management

Communication

Time management

Teamwork

Organizational skills

Reservation systems

Email proficiency

Job description

Wage: $21 - $23 per hour (DOE)
Full-Time - Permanent
Start Date: end of November

About Manning Park Resort

Manning Park Resort is a year-round destination resort located between Hope and Princeton, British Columbia. Surrounded by stunning mountain scenery and protected wilderness, the resort offers a unique lifestyle that blends meaningful work with outdoor adventure. Employees enjoy access to activities such as hiking, canoeing, kayaking, stand-up paddleboarding, skiing, snowboarding, and snowshoeing. Staff housing is available, making this a rare opportunity to live and work in a beautiful mountain setting.

Position Overview

Manning Park Resort is seeking an experienced, enthusiastic, and service-driven Front Desk Supervisor to join our Accommodations team. This leadership role is responsible for overseeing Front Desk operations while ensuring a consistently high level of guest service. The successful candidate will be a hands-on leader who enjoys supporting team members, resolving guest concerns, and contributing to a positive and professional workplace culture.

Key Responsibilities

• Deliver exceptional guest service while maintaining a high standard of professionalism at all times
• Supervise daily Front Desk and Night Audit operations to ensure smooth and efficient service
• Foster a positive, supportive, and team-oriented work environment
• Monitor, track, and record Front Desk and Night Audit productivity
• Develop, implement, and maintain front desk procedures and service standards
• Respond to guest feedback and resolve concerns promptly and professionally
• Manage and support escalated guest issues to ensure timely resolution
• Coordinate, assign, and review daily tasks for Front Desk team members
• Support the Accommodations Manager and Housekeeping Manager in developing work schedules based on business demand
• Review and approve employee timesheets
• Train, onboard, and support the ongoing development of Front Desk and Night Audit team members
• Maintain clear and effective communication with all resort departments
• Administer booking channels and ensure listings and related media are current and accurate
• Perform Front Desk and Night Audit duties as required, including reservations, guest check-ins and check-outs, and phone and online communications

Qualifications and Experience

• Strong customer service and problem-solving skills
• Excellent communication and people management abilities
• Minimum two years of Front Desk experience preferred
• Minimum one year of supervisory or leadership experience preferred
• Self-motivated, reliable, and capable of prioritizing tasks effectively
• Ability to work efficiently in a fast-paced environment, both independently and as part of a team
• Proficient with email, reservation systems, and guest communication tools
• Professional attitude and appearance
• Highly organized with strong attention to detail
• A minimum one-year commitment is required

Benefits

• Free rent with bi-weekly utilities of $170 (includes water, hydro, waste, and heat)
• Free Wi-Fi
• Free seasonal activity passes
  • Winter: Alpine and Nordic
  • Summer: Boathouse access
• Free equipment rentals and lessons
• Regular grocery pick-up service
• Food and retail discounts at:
  • Country Store
  • Pinewoods Restaurant
  • Bears Den Pub
  • Daylodge