Guest Experience Specialist - Coastal Resort

Black Rock Oceanfront Resort; Ucluelet; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Staff accommodation on-site

Associates rates for stays

Extended health insurance

Dental insurance

Life insurance

Volunteer support opportunities

Team enrichment events

Inclusive workplace

Opportunities for advancement

Job summary

Black Rock Oceanfront Resort in Ucluelet, BC, is seeking a Guest Services Agent to warmly welcome guests and support their stay from check-in to check-out. The role emphasizes professional, guest-facing service in a stunning coastal setting.

Ideal candidates will have strong English skills and experience in hospitality or customer service, with a willingness to work varied shifts. Training and growth opportunities are available within a collaborative team environment.

Qualifications

• Strong English language skills are essential.
• Education or experience in tourism, hospitality, or customer service is highly valued.
• Willingness to work flexible shifts across days, evenings, weekends, and holidays.

Responsibilities

• Greet guests and assist with check-in and check-out to ensure a smooth arrival and departure experience.
• Answer phones, respond to emails, and handle guest inquiries with courteous professionalism.
• Coordinate with various hotel departments to fulfill guest requests and uphold service standards.

Skills

English proficiency

Hospitality mindset

Education

Experience in tourism/hospitality preferred

Tools

Hotel systems

Job description

Black Rock Oceanfront Resort in Ucluelet, BC, is seeking a Guest Services Agent to warmly welcome guests and support their stay from check-in to check-out. The role emphasizes professional, guest-facing service in a stunning coastal setting.

Ideal candidates will have strong English skills and experience in hospitality or customer service, with a willingness to work varied shifts. Training and growth opportunities are available within a collaborative team environment.