Front Desk Attendant, Full Time

ESS Compass; Wawa; On-site; CAD 34,000 - 46,000; Full time

Benefits offered by this job

Travel & Accommodations provided

Benefits after 3 months

Job summary

ESS Canada in Ontario operates remote camps and is seeking a Front Desk Attendant who will be the first point of contact for clients and associates, directing inquiries to the appropriate services.

You will coordinate with housekeeping and maintenance to keep rooms clean, manage resident data, and perform daily reporting. Local applicants preferred; travel and accommodations are provided, with a 20 days on / 10 days off rotation.

Qualifications

• 2+ years of customer service and reception experience in a fast-paced environment.
• Hospitality diploma is an asset; exceptional customer service is required.
• Retail experience using POS systems; strong MS Office skills.

Responsibilities

• Be the first point of contact for clients and associates and direct inquiries.
• Coordinate with housekeeping and maintenance to ensure rooms are clean and well maintained.
• Maintain resident information, requests, room availability, and work orders in the system.
• Process sales transactions and issue receipts; handle cash according to procedures.
• Complete daily and period reporting for management and clients.
• Perform other administrative duties as required.

Skills

Customer service

Reception

Time management

Organization

Communication

MS Office

Education

Diploma in hospitality and hotel management

Tools

POS system

Job description

• Travel Required : Yes

Description

The responsibility of the Front Desk Attendant is to be the first point of contact for all initial inquiries by the clients and associates needing to be directed to services within the unit.

Essential Duties and Responsibilities:

• Provide hospitality reception services to the camp residents.
• Coordinate with other camp departments, such as housekeeping and maintenance, to ensure all rooms are clean and well maintained.
• Ensure data stored in the system is current with respect to resident information, resident requests, room availability, check in/checkout information, as well as housekeeping/maintenance work orders.
• Perform sales transactions in a reasonable and timely fashion. Enter sales into the cash register to ensure purchases are accurately recorded
• Make change, accept acceptable forms of payment and issue receipts to customers. Follow standard procedures for cash handling
• Responsible for all assigned change funds and cash receipts, ensuring that the cash drawer follows overage/shortage standards
• Complete daily and period reporting for management and clients.
• Perform other administrative duties and functions as required.

Qualifications:

• 2+ years of customer service and reception experience in a fast-paced demanding environment.
• Diploma in hospitality and hotel management is an asset.
• Exceptional customer service attitude and experience.

Retail experience using point of sale system.

• Proven time-management and organization skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Previous remote camp work in Food & Support Services.

Position Requirements

• Shift: 10hr/Day
• Rotation: 20 Days On/10 Days Off
• Local applicants preferred
• Benefits available after 3 months
• Travel & Accommodations provided

ESS Canada is committed to building meaningful partnerships with Indigenous communities and supporting inclusive employment opportunities. Consistent with our Indigenous community partnership commitments and voluntary employment equity initiatives, qualified Indigenous applicants (First Nations, Métis, and Inuit) may be given preference in the hiring process. Such applicants are invited to voluntarily self-identify and may be required to confirm a claim of Indigenous identity during the hiring process.

Travel Required

Yes . Flights from Toronto, bus from Sudbury, Thunder Bay & Sault Ste. Marie.