Front Desk Assistant Retail, food and customer service : Mount Royal University · Calgary $15.45–$19.44 an hour Open until filled

Avenue.io Inc.; Calgary; On-site; CAD 21,000 - 27,000; Part time

Job summary

Avenue.io Inc. is seeking a part-time Clinic Receptionist to support the MRU Injury & Prevention Clinic. The role involves greeting patients, scheduling via JANE.app, and handling billing including third-party insurers.

Flexible shifts may occur after 4 PM with up to 35 hours weekly. Requirements include one-year post-secondary education, customer service experience, and familiarity with medical administration.

Qualifications

• Experience in customer service is required.
• Administrative experience in medical/para-medical customer-facing roles is an asset.
• Experience with JANE.app and direct billing is beneficial.

Responsibilities

• Greet and interact with patients/clients at the reception desk.
• Answer the phone and schedule appointments.
• Bill for services including direct billing to third-party insurers.
• Perform opening/closing clinic tasks and daily operations.
• Support training of new team members and maintain patient privacy.

Skills

Customer Service

Administrative experience

Education

One-year post-secondary education or certificate

Tools

JANE.app

Direct Billing

Job description

About the Role

Working within the MRU Injury & Prevention Clinic, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. This position supports the administrative work of the MRU Clinic during variable weekday shifts, typically from 4 PM to 8 PM. This position requires exceptional customer service when greeting patients/clients, appointment scheduling into the JANE.app electronic health record and billing for services including direct billing to Third Party insurers. The position supports the administrative needs of multiple independent practitioners who provide para-medical and medical services. This position also works collaboratively with the administrative front-end team including the Lead Administrator, Administrative Assistant and Flexible Employees and clinic manager.

Responsibilities

• Greeting and interacting with patients/clients at the reception desk
• Answering the telephone and scheduling appointments
• Billing for services including direct billing of services to Third Party insurance providers
• Performing closing & opening clinic tasks / procedures
• Completing tasks required next day operations including; initial appointments calls, providing directions to the clinic, explaining parking options, scanning documents into JANE.app, folding laundry, and organizing the treatment area for the following day.
• Completing mandatory Cyber-Security training
• Completing PCI training modules and compliance with PCI Cash Handling Policy
• Maintaining patient/client record privacy & confidentiality
• Other duties as necessary, including supportive training of new team members

Qualifications

• One-year Post Secondary education or completion of certificate or program
• Customer Service experience
• Administrative experience in medical, para-medical or other customer facing position would be an asset
• Experience with JANE.appand Direct Billing would be an asset

Salary: $15.45 - $19.44 per hour

Closing Date: Open until a suitable candidate is found

Aresume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).