Receptionist

Insight Global; Calgary; On-site; CAD 22,000 - 30,000; Part time

Job summary

Insight Global is seeking a Receptionist/Medical Office Assistant for a busy healthcare clinic in SW Calgary. The role serves as the first point of contact for patients and supports daily clinic operations, including reception, scheduling, EMR maintenance, billing, and general admin.

This is a permanent part-time position offering approximately 30 hours per week, with potential for additional hours as needed.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organization, multitasking, and time-management abilities.
• Excellent attention to detail and accuracy.
• Ability to manage a busy multi-line phone system.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to work independently and collaboratively within a healthcare team.
• Ability to work efficiently in a fast-paced medical/clinical environment.
• Ability to maintain patient confidentiality and adhere to privacy requirements.

Responsibilities

• Greet patients and provide professional front-desk customer service.
• Answer incoming calls and respond to patient inquiries.
• Schedule and coordinate patient appointments.
• Register patients and maintain accurate EMR records.
• Coordinate referrals and patient follow-ups.
• Assist healthcare staff with administrative tasks.
• Process medical documents, lab requisitions, reports, and referrals.
• Handle billing, payments, and receipts.
• Maintain patient confidentiality and privacy.
• Organize patient files, office records, and supplies.
• Keep the reception area clean, organized, and welcoming.
• Communicate with patients and healthcare professionals.
• Support smooth and efficient daily clinic operations.

Skills

Verbal and written communication

Customer service

Organization and time management

Attention to detail

Phone system management

Microsoft Office (Word/Excel/Outlook/P

Tools

Microsoft Office

Job description

Schedule:

30 hours/week with flexibility to take on additional hours as needed.

Start Date:

ASAP

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Vacancy:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

Must-Haves:

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Strong organization, multitasking, and time-management abilities
• Excellent attention to detail and accuracy
• Ability to manage a busy multi-line phone system
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint
• Ability to work independently and collaboratively within a healthcare team
• Ability to work efficiently in a fast-paced medical/clinical environment
• Ability to maintain patient confidentiality and adhere to privacy requirements

Plusses:

• Experience with Electronic Medical Records (EMR)
• Experience with appointment scheduling systems
• Previous medical clinic, chiropractic, massage, or healthcare administrative experience
• Familiarity with medical documents, lab requisitions, reports, and referrals
• Billing and payment-processing experience

Day-to-Day:

• Greet patients and provide professional front-desk customer service
• Answer incoming calls and respond to patient inquiries
• Schedule and coordinate patient appointments
• Register patients and maintain accurate EMR records
• Coordinate referrals and patient follow-ups
• Assist healthcare staff with administrative tasks
• Process medical documents, lab requisitions, reports, and referrals
• Handle billing, payments, and receipts
• Maintain patient confidentiality and privacy
• Organize patient files, office records, and supplies
• Keep the reception area clean, organized, and welcoming
• Communicate with patients and healthcare professionals
• Support smooth and efficient daily clinic operations

Job Description:

Insight Global is seeking a Receptionist/Medical Office Assistant for a busy healthcare clinic in SW Calgary. This individual will be the first point of contact for patients and will play a key role in keeping daily clinic operations running efficiently. Responsibilities include patient reception, appointment scheduling, phone support, EMR maintenance, referrals, billing, document processing, and general administrative support. The ideal candidate is cheerful, professional, highly organized, detail-oriented, and comfortable multitasking in a fast-paced healthcare environment. This is a permanent part-time opportunity offering approximately 30 hours per week, with the potential for additional hours as needed.