Desk Medical Assistant

Shared Health-Soins Communs; Winnipeg; On-site; CAD 29,000 - 34,000; Full time

Job summary

Klinic Community Health in Winnipeg, MB, is seeking a Desk Medical Assistant to support clinical visits, manage appointments and client records, and coordinate team communications. The role emphasizes empathy, cultural safety and confidentiality within a busy community health setting.

The candidate will work with the Health Services team, handle scheduling, and contribute to a respectful, safe environment while aligning with Klinic’s mission and values.

Qualifications

• Completed Manitoba high school education as required.
• Unit Clerk or Medical Office Assistant course required.
• CPR certification preferred if available.
• Two years of related healthcare experience required.
• Experience with email and computerized calendars is expected.
• Working knowledge of electronic medical records preferred.
• Knowledge of medical terminology.

Responsibilities

• Manage clients’ overall clinical visit within the health team.
• Arrange, manage and maintain appointments and schedules.
• Maintain client records and site organization in a respectful, safe environment.
• Serve as primary contact within the team and support workload sharing.
• Contribute to reconciliation, anti-racism and anti-oppression values.

Skills

Communication

Teamwork

Confidentiality

Keyboarding 40 wpm

English language

Organization

Customer service

Cultural safety

Education

Manitoba high school diploma

Unit Clerk Course

Medical Office Assistant Course

CPR (BLS) certification

Tools

MS Word

MS Excel

Outlook

Job description

Start Date - ASAP

Term Ending: Indefinite (Subject to one weeks' notice)

Requisition ID: 412864

Posting End Date: Open Until Filled

City: Winnipeg

Site: Klinic Community Health

Work Location: Klinic Community Health

Department / Unit: Health Services

Posting Category: Clinical Support

Union: CUPE

Anticipated Start Date - ASAP

Term Ending: Indefinite (Subject to one weeks' notice)

FTE: 1.0

Anticipated Shift: Days; Evenings; Weekends

Annual Base Hours: 2080

Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect.

Position Summary

Reporting to the Manager Health Services, this role functions as a key member of the Health Care Team and is responsible for managing clients’ overall clinical visit. The incumbent performs a variety of Administrative and Team functions and acts as the client’s key point of contact with their Team. This role focuses on developing and maintaining strong relationships with clients, Team members, and other professionals through direct participation in client care activities. Empathy, compassion and quality are at the core of Klinic’s customer service system. This role requires an understanding of advanced access principles and concepts to support access and patient flow within an inter-professional environment. This position will be responsible for arranging, managing and maintaining appointments, schedules and client (records), and site organization and environmental control. The incumbent must contribute to a respectful, safe and culturally appropriate work environment, and participate in workload sharing within their Team and the overall clinic as needed. Desk Medical Assistants must have an understanding and commitment to Klinic’s’ mission, vision and values as well as an understanding of and commitment to the work of reconciliation, anti-racism and anti-oppression.

Education

• Complete high school education, Manitoba standards, required.
• Successful completion of a Unit Clerk Course and/or a Medical Office Assistant Course required.
• Basic Life Support recognized by the Heart and Stroke Foundation of Canada (i.e., CPR) provide certificate if it is made available.
• A combination of education and experience may be considered.

Special Training

• Cultural Safety preferred
• Mental Health First Aid preferred
• Nonviolent Crisis Intervention training preferred

Experience

• A minimum of two years related healthcare experience required.
• Experience in Email and computerized calendars required.
• Working knowledge of electronic medical records preferred.
• Demonstrated knowledge and experience maintaining medical records and filing systems, compiling statistics and processing personal health information.
• Switchboard/receptionist experience.
• Keyboarding Speed of 40 wpm required.
• Knowledge of medical terminology required.
• Proficiency in Microsoft Word, Excel and Outlook required.
• Demonstrated ability to effectively work as a team member and form respectful relationships with team members, other professionals, clients and the community.
• Excellent communication and interpersonal skills.
• Excellent command of the English language (both oral and written).
• Knowledge of other languages especially indigenous languages considered an asset.
• Respectful of diversity and values diverse perspectives and ideas.
• Ability to apply critical thinking for favorable client results.
• Demonstrates flexibility and adaptability through embracing and applying new practices to accomplish goals and solve problems.
• Knowledgeable in the fundamentals of Service Excellence, Customer Service and Cultural Safety.
• Ability to maintain confidentiality and manage private and confidential information.
• Ability to plan and organize a heavy workload, under pressure, to meet deadlines.
• Demonstrated ability to work independently, with minimal supervision and take initiative through action that favorably influences events.

SALARY RANGE

$21.081- $24.364 per hour

Klinic is committed to working towards having a more equitable and diverse work force at all levels of our organization. We welcome and encourage persons who reflect the diversity of the communities we serve to apply, including those who identify as Indigenous, Black, Persons of Colour, 2SLBGTQQIA+, and/or those living with disabilities. Applicants are invited to self-declare in their cover letter.

Accommodations are available upon request during the assessment and selection process.