Front Desk Assistant

Mtroyal; Calgary; Ibrido; CAD 21.000 - 27.000; Part-time

Descrizione del lavoro

Mount Royal University in Calgary, AB is seeking a Front Desk Assistant to support the Injury & Prevention Clinic with flexible hours. The role involves greeting patients, scheduling appointments in the JANE.app system and handling billing with third-party insurers, across variable weekday shifts.

The position requires outstanding customer service and collaboration with the clinic team, including the Lead Administrator and Administrative Staff. Salary is hourly and hybrid work is available.

Competenze

• One-year post secondary education or completion of certificate or program.
• Customer Service experience.
• Administrative experience in medical, para-medical or other customer facing position would be an asset.
• Experience with JANE.app and Direct Billing would be an asset.

Mansioni

• Greeting and interacting with patients/clients at the reception desk
• Answering the telephone and scheduling appointments
• Billing for services including direct billing of services to Third Party insurance providers
• Performing closing & opening clinic tasks / procedures
• Completing tasks required next day operations including; initial appointments calls, providing directions to the clinic, explaining parking options, scanning documents into JANE.app, folding laundry, and organizing the treatment area for the following day.
• Completing mandatory Cyber-Security training
• Completing PCI training modules and compliance with PCI Cash Handling Policy
• Other duties as necessary, including supportive training of new team members

Conoscenze

Customer service

Administrative experience

Formazione

One-year post secondary education

Strumenti

JANE.app

Direct Billing

Descrizione del lavoro

Job Title

Front Desk Assistant

Job Type

Flexible

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD01 Administrative Services (Salary Grade 12)

Hybrid Work

This position is ineligible

Position End Date

11/15/2027

Location

About this Position

About the Role

Working within the MRU Injury & Prevention Clinic, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. This position supports the administrative work of the MRU Clinic during variable weekday shifts, typically from 4 PM to 8 PM. This position requires exceptional customer service when greeting patients/clients, appointment scheduling into the JANE.app electronic health record and billing for services including direct billing to Third Party insurers. The position supports the administrative needs of multiple independent practitioners who provide para-medical and medical services. This position also works collaboratively with the administrative front-end team including the Lead Administrator, Administrative Assistant and Flexible Employees and clinic manager.

Responsibilities

• Greeting and interacting with patients/clients at the reception desk
• Answering the telephone and scheduling appointments
• Billing for services including direct billing of services to Third Party insurance providers
• Performing closing & opening clinic tasks / procedures
• Completing tasks required next day operations including; initial appointments calls, providing directions to the clinic, explaining parking options, scanning documents into JANE.app, folding laundry, and organizing the treatment area for the following day.
• Completing mandatory Cyber-Security training
• Completing PCI training modules and compliance with PCI Cash Handling Policy
• Other duties as necessary, including supportive training of new team members

Qualifications

• One-year Post Secondary education or completion of certificate or program
• Customer Service experience
• Administrative experience in medical, para-medical or other customer facing position would be an asset
• Experience with JANE.appand Direct Billing would be an asset

Salary: $15.45 - $19.44 per hour

Closing Date: Open until a suitable candidate is found

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .