HR Coordinator, Talent Management and Total Rewards

Mount Royal University; Calgary; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

Mount Royal University is seeking an HR Coordinator for Talent Management and Total Rewards in Calgary. You will support onboarding, recruitment, learning, and compensation while ensuring accurate data and compliant processes.

You will work under the Director, in a hybrid, full-time role with responsibilities across HR systems, SOPs, and policy guidance. A patient, customer-focused approach and confidentiality are essential.

Qualifications

• Diploma in Human Resources, Business Administration, or a related field.
• 2+ years' experience in a Human Resources, Payroll or similarly confidential environment is an asset.
• Experience in a unionized environment is an asset.
• Strong customer service skills with the ability to handle sensitive situations and maintain professionalism.
• Excellent written and verbal communication skills with sound judgment in prioritizing issues.
• Proficiency in Microsoft Office, Google Workspace, HRIS, and databases; familiarity with Visio or Canva is an asset.

Responsibilities

• Serve as a primary contact for HR-related queries, delivering excellent customer service.
• Accurately assist with processing a wide range of HR transactions within defined service level agreements.
• Triage and escalate complex or sensitive inquiries to HR subject matter experts.
• Create and maintain reference documents including guides and procedures.
• Manage privacy compliance checks to ensure data is handled appropriately and lawfully.
• Coordinate and monitor workflows across HR functions for consistency and efficiency.
• Develop, document, and maintain SOPs for core HR service processes with HR SMEs.
• Maintain organized, accurate filing systems.
• Participate in HR system testing, upgrades, and implementation projects.
• Stay informed on collective agreements and HR policies to respond to queries via shared inboxes.
• Other duties as assigned.

Skills

Customer service

Communication

Independence

Privacy/compliance

Problem solving

Education

Diploma in Human Resources or related field

Tools

Microsoft Office

Google Workspace

HRIS

Visio

Canva

Job description

HR Coordinator, Talent Management and Total Rewards - (4113)

Job Title

HR Coordinator, Talent Management and Total Rewards

Job Type

Replacement Term

Union

Exempt

Position Classification

Salary Grade

FT or PT

Full-time

Hybrid Work

This position is eligible

Position End Date (if applicable)

Location

About this Position

About the Department of Human Resources

Mount Royal University's dedicated team of Human Resources professionals is here to provide a range of services for prospective and current employees including: professional development, talent acquisition, consultancy services, and information on policies, payroll, benefits, and more.

About the Role

Reporting to the Director, Talent Management and Total Rewards, the Human Resrouces Coordinator provides timely, accurate, and customer-focused HR support across key areas including onboarding, recruitment, learning and development, and compensation. This role supports the hiring process by administering applicant tracking system tasks, including posting jobs and creating offer letters, responding to recruitment-related inquiries, and processing and verifying recruitment documentation. The Coordinator ensures consistent application of HR processes, maintains data integrity, and supports system workflows. Additionally, the Coordinator contributes to process improvements, reporting, cross-functional projects.

This is a full-time replacement term working 35 hours per week for approximately 6 months.

Responsibilities

• Serve as a primary contact for HR-related general queries, delivering excellent customer service through multiple channels communication channels.
• Accurately assist with processing a wide range of HR transactions within defined service level agreements.
• Triage and elevate complex or sensitive inquiries to appropriate HR subject matter experts or business partners.
• Create and maintain reference documents including guides and procedures.
• Manage privacy compliance checks to ensure any data being sent from HR is appropriate and in-line with privacy legislation and best practices for recipients.
• Coordinate and monitor workflows across HR functions to ensure consistent and efficient handling of requests.
• With support from HR subject matter experts, develop, document, and maintain standard operating procedures (SOPs) for core HR service processes. Collaborate with HR subject matter experts to identify and resolve workflow bottlenecks or gaps in service delivery, identifying opportunities to streamline HR processes and enhance the efficiency and quality of services.
• Ensure filing systems are maintained in an accurate, organized, and efficient manner.
• Participate in HR system testing, upgrades, and implementation projects, offering user perspective and feedback to optimize functionality.
• Maintain an understanding of collective agreements, HR policies and programs to inform responses to basic queries received via the shared HR inboxes and as requested by others on the HR team.
• Other duties as assigned.

Qualifications

• Diploma in Human Resources, Business Administration, or a related field (a combination of previous education and experience may also be considered).
• 2+ years' experience in a Human Resources, Payroll or similarly confidential and sensitive environment is an asset.
• Experience in a unionized environment is an asset.
• Strong customer service skills with the ability to handle sensitive situations, manage conflict, and maintain professionalism.
• Excellent written and verbal communication skills, with sound judgment in prioritizing and escalating issues as needed.
• Proven ability to work independently, manage multiple priorities, and problem-solve effectively in a busy environment.
• High attention to detail, accuracy, and confidentiality, with a solid understanding of privacy legislation.
• Proficiency in Microsoft Office, Google Workspace, HRIS, and databases; experience with Visio, Canva, or website maintenance is an asset.

Closing Date: November 1, 2026

Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.