Registration and Financial Aid Associate

Mount Royal University; Calgary; Híbrido; CAD 61.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Recreation centre membership

Health and dental benefits eligibility

Descripción de la vacante

Mount Royal University is hiring a Registration and Financial Aid Associate to support the Registrar’s Office operations. The role focuses on system setup, process administration and delivering high-quality client service for students, staff and faculty.

You will handle emergencies bursaries, loan exceptions and foundational learning supports, while working with the Assistant Registrar to review and improve enrollment and financial aid workflows.

Formación

• Bachelor’s degree or equivalent is required.
• 2-3 years related experience in a post-secondary setting preferred.
• Strong communication and data interpretation skills.
• Ability to learn technical and detailed work quickly.
• Proven ability to prioritize tasks and collaborate.

Responsabilidades

• Support registration and financial aid operations for each semester.
• Manage system setup and maintenance for registration and aid processes.
• Assist in emergency bursaries, student loans and related programs.
• Maintain documentation and timelines for processes and procedures.
• Collaborate with departments to improve business processes.

Conocimientos

Communication

Problem solving

Data interpretation

Learning systems

Prioritization

Collaboration

Educación

Bachelor’s Degree or equivalent

Herramientas

Microsoft Office

Google Workspace

Descripción del empleo

Registration and Financial Aid Associate - (4124)

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Job Title

Registration and Financial Aid Associate

Job Type

Permanent

Union

MRSA

Position Classification

SAC07 Academic Services VII

Salary Grade

$61,170.20 - $77,404.60

FT or PT

Full-time

Hybrid Work

This position is eligible

Position End Date (if applicable)

Location

About this Position

About Services to Students

The Students portfolio at Mount Royal broadly encompasses Student Affairs, Enrolment Services, and International Education, delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving. We support the University’s mission by assisting students, staff and faculty through a variety of departments, including: Admissions and Recruitment, Residence Services, the Office of the Registrar (Academic Scheduling; Records, Registration, Financial Aid and Student Awards), Student Learning Services, Access and Inclusion Services, Career Services, the Office of Student Community Standards, the Office of Student Success, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Student Systems and Communications, and Strategic Enrolment Data.

About the Role

The Registration and Financial Aid Associate reports directly to the Assistant Registrar, Registration and Financial Aid, and provides support to the operations of the Registration and Financial Aid area. This includes ensuring processes are running smoothly and efficiently, and assisting in the facilitation of superior client service. The position is responsible for registration and financial aid system setup and maintenance as required for each semester, as well as assisting in the administration of processes and procedures within the department. This includes but is not limited to emergency bursaries, Foundational Learning Supports, student loans, special registrations and more. In collaboration with the Assistant Registrar, they work to continuously review, enhance and implement business processes to advance the goals of the Registration and Financial Aid area.

This is a full-time permanent position working 35 hours per week.

Responsibilities

• Utilize multiple software systems in order to investigate and respond to student and department inquiries
• Exercise independent judgment with respect to inquiries, as well as when an inquiry must be escalated to the Assistant Registrar
• Coordinate key registrations tasks including calculating critical dates, special registrations and waitlisting
• Support the Assistant Registrar in key financial aid tasks including but not limited to the Emergency Bursary process, the review of student loan exceptions, and the management of the Foundational Learning Assistance Program
• Maintain the timeline for the Registration and Financial Aid Associate role and create and maintain documentation for processes and procedures
• Complete system set-up in accordance with timelines, procedures and policy, and in collaboration with other departments as required
• Run and review error reports to ensure data integrity and conduct testing as required for system upgrades
• Conduct research pertaining to best practices, policies, regulations, operations and systems
• Support front line positions when operationally required

Qualifications

• 3 or 4 year Bachelor’s Degree or equivalent
• 2 - 3 years related experience
• Minimum of 2 years experience in a post-secondary environment, preferably in registration and/or financial aid
• Demonstrates complex problem solving skills and the ability to analyze and interpret data
• Demonstrates a high aptitude for learning technical and detailed work
• Proven ability to prioritize a variety of tasks and responsibilities
• Excellent communication skills with the ability to correspond with diverse populations
• Proven ability to collaborate with others
• Well versed in Microsoft Office and Google products

Closing Date: November 6, 2026

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.