Guest Service Representatives

Amenida Seniors Community; Calgary; On-site; CAD 22,041 - 23,419; Part time

Job summary

Amenida Residences Calgary is hiring a Guest Services Representative on a casual, on-call basis to greet guests, manage check-ins/outs, reservations, and respond to inquiries. The role is onsite at 4206 Macleod trail south, Calgary, AB, with shifts across days and nights.

You will handle cash, coordinate with departments, and maintain guest records while delivering high-quality service in a bustling front desk environment.

Qualifications

• High school graduation with basic training in office practices and customer service.
• A minimum of one years’ experience in a similar position.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Greet guests at check-in and assist with check-ins and payments.
• Manage room reservations and assignments based on guest preferences.
• Address guest inquiries and provide information about services and local attractions.
• Act as a central contact between guests and hotel departments.
• Handle cash transactions and maintain guest records in the hotel system.
• Monitor access and respond to safety or emergency situations.
• Perform administrative duties and keep the front desk organized.
• Coordinate shift transitions with other front desk staff.

Skills

Guest services

Communication

MS Office

Multi-tasking

Education

High school diploma

Tools

Telephone switchboard

Job description

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Amenida Residences, your home away from home in Calgary. We understand the needs of today's travelers and strive to provide a comfortable and convenient experience. We offers premium amenities, including an indoor heated pool, a 24-hour fitness center, an onsite restaurant and lounge, high-speed internet, and complimentary parking. Conveniently located near the Light Rail Transit (LRT), it provides easy access to the city center and ensuring a pleasant stay for both short and long-term guests

Reports to:Operation Manager

Job Status:Casual – On Call, Onsite

Hours: We have two shifts, ( 7am - 3:30pm, 3pm - 11:30pm , 11pm - 7am). and weekends.

Location:4206 Macleod trail south. Calgary AB , T2G2R7

Pay:$16-$17/hour

Your Day to Day:

Specifically, the Guest Services Representative will be responsible for:

• Guest Check-In and Check-Out:Greet guests upon arrival, assist with check-ins by verifying identification, processing payments, assigning rooms, and providing room keys. During check-out, handle payments, issue receipts, and ensure a smooth departure process.
• Reservation Management:Manage room reservations, including making new bookings, modifying existing reservations, and ensuring accurate room assignments based on guest preferences.
• Customer Service:Address guest inquiries, provide information about hotel services, amenities, local attractions, and assist with special requests or issues that guests may encounter during their stay.
• Communication Hub:Act as a central point of contact between guests and various hotel departments, forwarding requests or issues to the appropriate staff (housekeeping, maintenance, management, etc.).
• Cash Handling and Record-Keeping:Handle cash transactions, maintain a balanced cash drawer, process credit card payments, and accurately maintain guest records and information in the hotel's system.
• Safety and Security:Maintain a secure environment by monitoring and controlling access to the hotel, ensuring compliance with safety protocols, and responding appropriately to emergency situations.
• Administrative Tasks:Perform administrative duties like answering phone calls, responding to emails, managing reservations systems, filing paperwork, and maintaining a clean and organized front desk area.
• Team Collaboration:Coordinate with other front desk staff members to ensure smooth shift transitions, share important information, and work collaboratively to maintain high service standards.

What You Bring to the Table:

• High school graduation with basic training in office practices and customer service.
• A minimum of one years’ experience in a similar position.
• Anequivalent combination of education and experiencewill be considered.

Nice to have:

• Keyboarding speed at 40wpm with accuracy
• Ability to handle a multi-line telephone switchboard
• Working knowledge of MS Office including Word, Excel, Outlook and PowerPoint
• Ability to use various office equipment including fax and photocopy machines
• Ability to multi-task
• Ability to complete work in a timely manner with accuracy and attention to detail
• Ability to work independently with minimum supervision
• Good judgment and ability to prioritize assignments
• Ability to work under pressure and maintain a calm focus during hectic periods
• General understanding of the programs and services provided by the College
• Ability to exhibit a professional attitude and image with a commitment to quality service has context menu Compose Paragraph
• Ability to think on your feed, troubleshoot issues, and resolve guest concerns promptly, demonstrating resourcefulness and a proactive approach.
• Willingness to work varying shifts, including nights, weekends, and holidays, and the capability to adapt to changing circumstances or guest needs.
• Must successfully complete a criminal background check prior to hire, including a Vulnerable Sector Screening, in accordance with applicable provincial and federal regulations.

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