Front Desk Agent - Le Petit Hotel

Gray Collection; Montreal; On-site; CAD 32,000 - 42,000; Full time

Job summary

Gray Collection in Montreal, QC seeks a Front Desk professional with hospitality flair and a focus on guest satisfaction. You will greet guests, manage check-in/out, handle payments, and coordinate with concierge for local recommendations.

Ideal candidates have at least 1 year of customer service experience, bilingual French/English, and knowledge of Opera Cloud is a plus. A professional appearance and strong communication are essential for this role.

Qualifications

• Diploma or training in Hospitality Management.
• Minimum of one year of customer service experience.
• Knowledge of Opera Cloud is an asset.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Greet guests warmly and professionally.
• Manage arrivals and departures – admin and service aspects.
• Handle cash transactions and enter confidential credit card data.
• Answer calls and direct to appropriate departments.
• Follow up on guest requests promptly and efficiently.
• Provide information about local attractions with concierge team.
• Work with Front Desk to exceed guest expectations.
• Respond to inquiries with enthusiasm and professionalism.
• Maintain confidentiality of guest information.

Skills

Guest service

Team oriented

Attention to detail

Problem solving

French-English bilingual

Education

Hospitality Diploma or training

Tools

Opera Cloud

Microsoft Office

Job description

Under the supervision of the Front Desk Manager, the ideal candidate has a natural talent for hospitality and is driven by guest satisfaction. Detail-oriented by nature, they possess strong analytical skills that enable them to ensure the property's financial accuracy and integrity. They thrive in a dynamic and sometimes unpredictable environment where creativity and initiative are valuable assets. Warm and professional, they demonstrate an open and empathetic attitude toward guests and promote effective communication with both internal and external stakeholders.

RESPONSIBILITIES

• Greet guests warmly and professionally;
• Manage the administrative and service aspects of guest arrivals and departures;
• Handle cash transactions, process payments, and securely enter confidential credit card information into the property management system;
• Answer incoming telephone calls and direct them to the appropriate departments based on guest needs;
• Follow up on guest requests promptly and efficiently;
• Provide information about local attractions and regional activities in collaboration with the property's concierge team;
• Work closely with the entire Front Desk team to identify and exceed guest expectations;
• Respond to all inquiries with enthusiasm and professionalism;
• Demonstrate discretion and maintain the confidentiality of guest information at all times.

QUALIFICATIONS

• Diploma or training in Hospitality Management, considered an asset;
• Minimum of one (1) year of customer service experience;
• Knowledge of a hotel property management system (Opera Cloud is considered an asset);
• Proficiency in Microsoft Office Suite;
• Knowledge of the local area and nearby tourist attractions;
• Excellent organizational and prioritization skills;
• Strong sense of responsibility and initiative;
• Team-oriented mindset with the ability to thrive in a collaborative work environment;
• Creative and enthusiastic approach to problem-solving;
• Flexible availability, including days, evenings, and weekends;
• Professional appearance and presentation;
• Excellent communication skills in both French and English, spoken and written.