People & Culture Manager

Accorhotel; Whistler; On-site; CAD 72,000 - 85,000; Full time

Job summary

Fairmont Chateau Whistler, located at the base of Blackcomb Mountain, is seeking a People & Culture Manager – Colleague Relations to foster an exceptional colleague experience. You will partner with hotel leaders on employee relations, engagement, recognition, and culture, ensuring a supportive, inclusive workplace that underpins guest satisfaction.

This full-time, permanent role requires BC employment knowledge, strong communication, and a proven track record coaching leaders.

Qualifications

• Bachelor’s degree in Human Resources or related field.
• Experience in employee relations and coaching leaders in hospitality or service-focused environments.
• Strong understanding of BC employment legislation and HR best practices.
• Excellent communication skills with the ability to build trust at all levels.
• Discretion handling confidential matters and ability to operate in a fast-paced hotel environment.

Responsibilities

• Build strong relationships with colleagues and leaders across the hotel.
• Serve as a trusted partner on employee relations, workplace concerns, and team success.
• Coach leaders to create engaging, inclusive, and high-performing teams.
• Lead investigations, conflict resolution, attendance, and performance management processes.
• Drive colleague engagement, recognition, and culture-building initiatives.
• Lead Employee Engagement Survey action planning and continuous improvement efforts.
• Use colleague insights and workforce trends to enhance retention and engagement.
• Ensure compliance with Fairmont standards and BC employment legislation.
• Help create an exceptional workplace experience that supports guest experiences.

Skills

Employee relations

Leadership coaching

People & culture

Workplace communication

Education

Bachelor’s degree in Human Resources

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

As People & Culture Manager – Colleague Relations, you will help shape an exceptional colleague experience by partnering with leaders on employee relations, engagement, recognition, and workplace culture. Through a visible and approachable presence, you will build strong relationships and champion Fairmont's culture of care and hospitality.

This is afull-time, permanent position, startingas soon as possible.

Pay Range:$72,000 - $85,000 per annum, dependent on experience and qualifications

Job Duties Include:

• Build strong relationships with colleagues and leaders through a visible presence across the hotel
• Serve as a trusted partner on employee relations, workplace concerns, and team success
• Coach leaders to create engaging, inclusive, and high-performing teams
• Lead investigations, conflict resolution, attendance, and performance management processes
• Drive colleague engagement, recognition, and culture-building initiatives
• Lead Employee Engagement Survey action planning and continuous improvement efforts
• Use colleague insights and workforce trends to enhance retention and engagement
• Ensure compliance with Fairmont standards and BC employment legislation
• Help create an exceptional workplace experience that supports outstanding guest experiences

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Human Resources or People & Culture experience, ideally within hospitality or a service-focused environment
• Proven success supporting employee relations and coaching leaders
• Strong understanding of BC employment legislation and HR best practices
• Excellent communication skills with the ability to build trust at all levels
• Sound judgment and discretion when handling confidential matters
• Organized, solutions-focused, and comfortable working in a fast-paced operation
• Passionate about engagement, culture, and creating exceptional colleague experiences

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].

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