Front Desk Agent

infinity global concierge; Golden Horseshoe; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic travel assistance and concierge company as a Front Desk Agent, where you will be the first point of contact for guests, ensuring a memorable stay. Your role will involve managing reservations, providing information about amenities, and responding to client inquiries. This position offers an excellent opportunity to showcase your customer service skills in a vibrant environment. If you have a passion for hospitality and enjoy interacting with people, this is the perfect role for you. Be part of a team that values exceptional service and creates unforgettable experiences for guests.

Qualifications

• Experience as a Front Desk Agent or similar role is essential.
• Strong customer service attitude and communication skills are necessary.

Responsibilities

• Perform check-in and check-out tasks for guests.
• Manage reservations and provide information about the hotel.

Skills

Customer Service

Communication Skills

Organizational Skills

Hotel Reservation Software

Problem Solving

Education

Degree in Hotel Management

Tools

Cloudbeds

RoomKeyPMS

Job description

Job Title: Front Desk Agent

We are seeking a Front Desk Agent to be the first point of contact for our guests and manage all aspects of their accommodation experience. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a passion for customer service and hotel industry experience, we would like to meet you. Your goal will be to create a pleasant and memorable stay for our guests.

Responsibilities

1. Perform all check-in and check-out tasks
2. Manage online and phone reservations
3. Inform customers about payment methods and verify credit card data
4. Register guests, collecting contact details and stay dates
5. Welcome guests and assign rooms
6. Provide information about the hotel, rooms, rates, and amenities
7. Respond to client complaints promptly and professionally
8. Coordinate with housekeeping to ensure rooms are clean and well-furnished
9. Confirm group reservations and arrange personalized services for VIPs and events
10. Upsell additional facilities and services when appropriate
11. Maintain updated records of bookings and payments

Requirements and Skills

1. Experience as a Hotel Front Desk Agent, Receptionist, or similar role
2. Familiarity with hotel reservation software like Cloudbeds and RoomKeyPMS
3. Understanding of travel planning websites such as Booking and TripAdvisor
4. Excellent customer service attitude
5. Strong communication and organizational skills
6. Degree in hotel management is a plus

Additional Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Monday - Friday, 9am-5pm and 12am-8am shifts
• Salary: $20 – $25 hourly

About Infinity Global Concierge

NY-based Travel Assistance and Concierge Company