Front Desk & Admin Specialist (Customer Support)

Canada Life Group; London; On-site; CAD 37,000 - 50,000; Full time

Benefits offered by this job

Education reimbursement (up to $2,000/

Health & dental benefits

Mental health benefit $5,000

Volunteer day

Pension plan

Share ownership program

Employee discounts

ERGs and mentorship programs

Job summary

Canada Life is seeking an Administrative Assistant for the Disability Management Services Office in London, ON. This temporary full-time role focuses on managing the toll-free line, delivering professional customer service, and providing essential administrative support including invoicing, mail, and records management.

You will maintain client information, handle inquiries, and ensure accurate data entry while supporting multiple priorities in a fast-paced environment.

Qualifications

• Completion of high school or equivalent.
• Experience providing customer service or telephone/reception support.
• Strong verbal communication and ability to direct inquiries effectively.
• Excellent customer service, professional and courteous demeanor.
• Strong listening and problem-solving skills with routing accuracy.
• Ability to manage a steady flow of calls while handling administrative tasks.
• Proficient keyboarding (50 wpm) and data entry.
• Proficiency with Outlook, Word and Excel.
• Well-developed organizational, time-management and prioritisation skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.

Responsibilities

• Manage incoming calls through the toll-free line as a primary responsibility.
• Provide professional, courteous and timely service to employees, clients, service providers and other callers.
• Respond to general inquiries and direct callers to the appropriate team, contact or resource.
• Gather relevant information from callers to support routing and follow-up.
• Manage multiple inquiries and priorities while maintaining high customer service standards.
• Process invoices and enter invoice information for payment.
• Open, sort and prepare incoming mail.
• Scan and upload mail into the document imaging system and create tasks for review.
• Prepare and mail correspondence to employees, clients and service providers.
• Maintain employee and client information in Canada Life systems, including contact and banking details.
• Investigate returned mail and resend correspondence as appropriate.
• Manage distribution of files requested from Records Centre.
• Provide additional administrative support as required.

Skills

Data Entry

Telephone support

Customer service

Verbal communication

Listening & problem solving

Organization & time management

Independent work

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Document imaging system

Job description

Canada Life is seeking an Administrative Assistant for the Disability Management Services Office in London, ON. This temporary full-time role focuses on managing the toll-free line, delivering professional customer service, and providing essential administrative support including invoicing, mail, and records management.

You will maintain client information, handle inquiries, and ensure accurate data entry while supporting multiple priorities in a fast-paced environment.