Administrative Assistant (12 Month Contract)

Canada Life Group; London; On-site; CAD 37,000 - 50,000; Full time

Benefits offered by this job

Education reimbursement (up to $2,000/

Health & dental benefits

Mental health benefit $5,000

Volunteer day

Pension plan

Share ownership program

Employee discounts

ERGs and mentorship programs

Job summary

Canada Life is seeking an Administrative Assistant for the Disability Management Services Office in London, ON. This temporary full-time role focuses on managing the toll-free line, delivering professional customer service, and providing essential administrative support including invoicing, mail, and records management.

You will maintain client information, handle inquiries, and ensure accurate data entry while supporting multiple priorities in a fast-paced environment.

Qualifications

• Completion of high school or equivalent.
• Experience providing customer service or telephone/reception support.
• Strong verbal communication and ability to direct inquiries effectively.
• Excellent customer service, professional and courteous demeanor.
• Strong listening and problem-solving skills with routing accuracy.
• Ability to manage a steady flow of calls while handling administrative tasks.
• Proficient keyboarding (50 wpm) and data entry.
• Proficiency with Outlook, Word and Excel.
• Well-developed organizational, time-management and prioritisation skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.

Responsibilities

• Manage incoming calls through the toll-free line as a primary responsibility.
• Provide professional, courteous and timely service to employees, clients, service providers and other callers.
• Respond to general inquiries and direct callers to the appropriate team, contact or resource.
• Gather relevant information from callers to support routing and follow-up.
• Manage multiple inquiries and priorities while maintaining high customer service standards.
• Process invoices and enter invoice information for payment.
• Open, sort and prepare incoming mail.
• Scan and upload mail into the document imaging system and create tasks for review.
• Prepare and mail correspondence to employees, clients and service providers.
• Maintain employee and client information in Canada Life systems, including contact and banking details.
• Investigate returned mail and resend correspondence as appropriate.
• Manage distribution of files requested from Records Centre.
• Provide additional administrative support as required.

Skills

Data Entry

Telephone support

Customer service

Verbal communication

Listening & problem solving

Organization & time management

Independent work

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Document imaging system

Job description

Description

Temporary Full Time

The Disability Management Services Office (DMSO) is seeking a highly organised and customer-focused Administrative Assistant. A primary responsibility of this position is managing incoming calls through the department’s toll-free line, providing callers with professional and timely assistance, and directing inquiries to the appropriate team or resource.

In addition to telephone support, the successful candidate will provide administrative support including invoice processing, mail and correspondence, maintaining client information, and document and records management.

What you will do

• Manage incoming calls received through the department’s toll-free reception line as a primary responsibility
• Provide professional, courteous and timely service to employees, clients, service providers and other callers
• Respond to general inquiries and help direct callers to the appropriate team, contact or resource
• Gather relevant information from callers to support appropriate routing and follow-up
• Manage multiple inquiries and priorities while maintaining a high standard of customer service
• Process invoices and enter invoice information for payment
• Open, sort and prepare incoming mail
• Scan and upload mail into the document imaging system and create tasks for team members to review and action
• Prepare and mail correspondence to employees, clients and service providers
• Maintain employee and client information in Canada Life systems, including updating contact and banking information
• Investigate returned mail and resend correspondence as appropriate
• Manage the distribution of files requested from the Records Centre
• Provide additional administrative support as required

What you will bring

• Completion of high school or equivalent
• Demonstrated experience providing customer service or telephone/reception support
• Strong verbal communication skills and confidence handling a variety of caller inquiries
• Excellent customer service skills, with the ability to remain professional, patient and courteous
• Strong listening and problem-solving skills with the ability to determine where inquiries should be directed
• Ability to manage a steady flow of incoming calls while balancing administrative responsibilities
• Strong keyboarding skills (50 wpm) and accurate data-entry skills
• Proficiency with Outlook, Word and Excel
• Well-developed organizational, time-management and prioritisation skills
• Ability to work effectively both independently and as part of a team
• Strong attention to detail and accuracy

The base salary for this position is between $36,900 - $49,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreabout Canada Life .

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location

London, ON, CA