Administrative Assistant: Inbound Calls & Records Support

Canada Life; London; On-site; CAD 37,000 - 50,000; Full time

Benefits offered by this job

Education reimbursement (up to $2,000)

Health benefits

Mental health benefit

Volunteer day

Pension plan

Share ownership program

Employee discounts

Job summary

Canada Life is seeking a highly organized Administrative Assistant for the Disability Management Services Office. The role centers on managing the toll-free reception line, delivering professional and timely service to employees, clients and service providers, and directing inquiries to the appropriate team or resource.

You will also provide administrative support including invoice processing, mail handling, maintaining client information and document imaging, with emphasis on accuracy and

Qualifications

• Completion of high school or equivalent.
• Demonstrated experience providing customer service or telephone/reception support.
• Strong verbal communication skills and confidence handling a variety of caller inquiries.
• Excellent customer service skills, with the ability to remain professional, patient and courteous.
• Strong listening and problem-solving skills with the ability to determine where inquiries should be directed.
• Ability to manage a steady flow of incoming calls while balancing administrative responsibilities.
• Strong keyboarding skills (50 wpm) and accurate data-entry skills.
• Proficiency with Outlook, Word and Excel.
• Well-developed organizational, time-management and prioritisation skills.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and accuracy.

Responsibilities

• Manage incoming calls received through the department’s toll-free reception line as a primary responsibility
• Provide professional, courteous and timely service to employees, clients, service providers and other callers
• Respond to general inquiries and help direct callers to the appropriate team, contact or resource
• Gather relevant information from callers to support appropriate routing and follow-up
• Manage multiple inquiries and priorities while maintaining a high standard of customer service
• Process invoices and enter invoice information for payment
• Open, sort and prepare incoming mail
• Scan and upload mail into the document imaging system and create tasks for team members to review and action
• Prepare and mail correspondence to employees, clients and service providers
• Maintain employee and client information in Canada Life systems, including updating contact and banking information
• Investigate returned mail and resend correspondence as appropriate
• Manage the distribution of files requested from the Records Centre
• Provide additional administrative support as required

Skills

Customer service

Telephone reception

Verbal communication

Listening and problem-solving

Data entry

Organizational skills

Time management

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Canada Life is seeking a highly organized Administrative Assistant for the Disability Management Services Office. The role centers on managing the toll-free reception line, delivering professional and timely service to employees, clients and service providers, and directing inquiries to the appropriate team or resource.

You will also provide administrative support including invoice processing, mail handling, maintaining client information and document imaging, with emphasis on accuracy and