Front Counter & Operations Support Supervisor

City-of-North-Vancouver; North Vancouver; On-site; CAD 47,000 - 55,000; Full time

Job summary

The City of North Vancouver is seeking a Police Information Liaison Supervisor to oversee front-counter information and clerical processing at the RCMP detachment in North Vancouver.

You will lead a small team, assign and review work, coordinate staff schedules, train new employees, and handle complex inquiries at the front counter. This temporary, full-time role requires RCMP security clearance and suitability for public-facing work.

Qualifications

• Enthusiasm for public service and delivering courteous, firm customer interactions.
• Exceptional supervisory skills with experience supporting employees.
• Proven clerical skills and comfort with information systems like CPIC and PRIME.
• Typing speed of 40 words per minute or faster.

Responsibilities

• Oversee Police Information Liaison operations and staff performance.
• Assign, supervise, review and participate in work of a small team for information and clerical processing for the public.
• Coordinate staff schedules and switchboard coverage; train new employees.
• Address complex inquiries, concerns and complaints at the front counter; perform day-to-day tasks to support service delivery.

Skills

Supervisory experience

Customer service

Clerical skills

Typing 40 wpm

Tools

CPIC

PRIME

Other information systems

Job description

Front Counter & Operations Support Supervisor

Title Front Counter & Operations Support Supervisor

Job Status

Job Status Temporary Full Time

Position Overview

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.

Police Support Services is currently seeking qualified candidates for the position of Police Information Liaison Supervisor at the RCMP Detachment. The position is temporary, full-time, with an anticipated duration of approximately two years.

Responsibilities

In this dynamic role, you will support the RCMP and serve the community of North Vancouver by overseeing our Police Information Liaison operations. As a working Supervisor, you will assign, supervise, review, and participate in the work of a small team responsible for providing information and clerical processing services to the public. Other responsibilities include coordinating staff schedules, and coverage for our switchboard, training new employees, and addressing complex inquiries, concerns and complaints received at the front counter. You will also perform other day to day tasks and related duties as required to support the effective and efficient delivery of services.

Requirements

As an ideal candidate, you have great enthusiasm for working with the public, providing exceptional customer service in a courteous, firm and tactful manner. You also have exceptional supervisory skills and experience supporting employees, proven clerical skills, considerable knowledge and experience with CPIC , PRIME , other systems and related equipment, and type at a net speed of 40 words per minute.

Compensation

$34.25 to $40.26 per hour (currently under review)

(Pay Grade 17 – 2026 rates)

Hours of Work

Any seven (7) consecutive hours between 6:00am and 10:00pm, exclusive of an unpaid one hour meal break; any five consecutive days of seven. The City of North Vancouver currently works a compressed work schedule with one scheduled day off (Monday or Friday) approximately each three-week scheduling cycle.

Additional Information

You will be required to obtain and maintain an RCMP security clearance as a condition of ongoing employment. In order to obtain a RCMP security clearance, you must have Canadian Citizenship or Permanent Resident status and have resided in Canada for the past five years.

For temporary full-time positions of eight (8) months or longer, a City employee who is successful on the posting will have the right to revert to their former position.

Posting Number

Posting Number 2026-0119

Job Open Date

Job Open Date 10/29/2026

Job Close Date

Job Close Date 11/12/2026

Special Instructions to Applicants

Supplemental Questions

Required Documents

• Resume

Optional Documents

• Cover Letter

We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.

We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.