Operations Support Supervisor

Nanaimo; Nanaimo; On-site; CAD 58,000 - 61,000; Full time

Job summary

The City of Nanaimo is seeking a permanent full-time Operations Support Supervisor in Police Support Services. The incumbent supervises, schedules, and directs staff in the Operations Support Unit to ensure efficient operation and high levels of customer service.

The role requires grade 12, at least three years in a police environment with one year supervisory experience, and completion of firearms safety courses and a Special Provincial Constable designation for document service.

Qualifications

• Grade 12; minimum 3 years in a police environment including 1 year supervisory experience.
• Completion of Canadian Firearms Safety and Canadian Restricted Firearms Safety courses.
• Special Provincial Constable designation for document service.

Responsibilities

• Supervise, schedule, and direct staff in the Operations Support Unit.
• Ensure compliance with RCMP procedures and policy for information release and security.

Skills

Staff supervision

Public safety

Policy compliance

Education

Grade 12

Job description

In our journey towards greater diversity, we invite applications from members of equity-seeking communities including racialized and Indigenous persons, women, persons with disabilities, persons of all gender identities, agesand sexual orientations who bring valuethrough their lived experiences.

We strive to provide an inclusive workplace and believe in progressive and barrier-free recruitment for all. If at any time during the application or recruitment process you require additional assistance or an accommodation, please email [e-mail] and we would be pleased to discuss how best to accommodate your needs.

Operations Support Supervisor

Department: Police Support Services

Competition Number: 26-125

Job Summary

The City of Nanaimo is seeking a permanent full-time Operations Support Supervisor. Under the direction of the Manager, Police Support Services, and under the general supervision of the Operational NCO, the incumbent supervises, schedules, and directs staff involved in the Operations Support Unit. The incumbent is responsible for the efficient operation of all operational support services ensuring that a high level of customer service and overall support service is sustained. The Supervisor ensures compliance with RCMP procedures and policy in relation to information released pursuant to the Access to Information Act/Privacy Act, the safe handling of court exhibits and property and the transcription of statements. The incumbent works with minimal supervision and exercises independent action and judgment in daily work.

Duties and Responsibilities

Please see the job description PDF below.

Requirements

Applicants must have grade 12 and a minimum of 3 years’ experience in a police environment, including 1 year of related supervisory experience. Attainment and maintenance of the following is required:

• Canadian Firearms Safety and Canadian Restricted Firearms Safety courses
• Ministry of Public Safety and Solicitor General Special Provincial Constable designation for document service.

An equivalent combination of education and experience may be considered.

The successful candidate must be able to obtain and maintain Enhanced Reliability Status as a condition of employment, in accordance with the Government of Canada’s Directive on Security Screening. Applicants must provide a complete and verifiable five (5) year history, including residences, employment, education, and other activities, with no unexplained gaps. Periods of six (6) consecutive months or more spent outside Canada must be disclosed and may require additional verification. Screening may include identity verification, criminal record checks, reference checks, credit check, and other background inquiries relevant to the position.

Compensation and Benefits

This is a CUPE bargaining unit position based on a 35-hour work week, and subject to Article 1(d) - Probationary Period as set out in the Union Collective Agreement. The hourly wage is $42.25, increasing to $44.47 after 60 working days (Jan 2026 Rates). Hours of work 6:0 am to 11:30 pm, Sunday through Saturday, 7 hours per day. The wage level for this position is subject to confirmation under a union/management jointly negotiated job evaluation plan. Shortlisted applicants may be required to undergo a criminal record check and/or a verification of their education credentials.

The City of Nanaimo is an inclusive employer that values diversity and invites applications from all qualified individuals who are legally entitled to work in Canada. We thank all applicants in advance for their interest; however, only those selected for further consideration will be contacted. If you are shortlisted for the role and need an accommodation within the hiring process, we would be pleased to discuss how best to accommodate your needs.

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