Front Counter and Operations Support Supervisor

City of North Vancouver; North Vancouver; On-site; CAD 47,000 - 55,000; Full time

Job summary

The Corporation of the City of North Vancouver is hiring a Front Counter and Operations Support Supervisor to oversee the Police Information Liaison operations at the RCMP Detachment. This temporary full-time role requires supervising a small team, coordinating schedules, and ensuring accurate clerical processing for the public, with RCMP security clearance as a condition of employment.

Ideal candidates will have strong public-facing customer service skills, experience in CPIC/PRIME systems, and

Qualifications

• Experience supervising employees in a public-facing environment.
• Strong clerical and data-entry skills with attention to detail.
• Knowledge of CPIC, PRIME and related information systems.
• Typing speed 40 words per minute or faster.

Responsibilities

• Supervise a small team providing information and clerical processing to the public at the front counter.
• Coordinate staff schedules and switchboard coverage; oversee day-to-day operations.
• Train new employees and address complex inquiries and complaints.
• Perform day-to-day tasks to support efficient service delivery.

Skills

Supervisory skills

Customer service

Clerical skills

Tools

CPIC

PRIME

Job description

The Corporation of the City of North Vancouver

Front Counter and Operations Support Supervisor

Temporary Full-time

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.

Police Support Services is currently seeking qualified candidates for the position of Police Information Liaison Supervisor at the RCMP Detachment. The position is temporary, full-time, with an anticipated duration of approximately two years.

In this dynamic role, you will support the RCMP and serve the community of North Vancouver by overseeing our Police Information Liaison operations. As a working Supervisor, you will assign, supervise, review, and participate in the work of a small team responsible for providing information and clerical processing services to the public. Other responsibilities include coordinating staff schedules, and coverage for our switchboard, training new employees, and addressing complex inquiries, concerns and complaints received at the front counter. You will also perform other day to day tasks and related duties as required to support the effective and efficient delivery of services.

As an ideal candidate, you have great enthusiasm for working with the public, providing exceptional customer service in a courteous, firm and tactful manner. You also have exceptional supervisory skills and experience supporting employees, proven clerical skills, considerable knowledge and experience with CPIC, PRIME, other systems and related equipment, and type at a net speed of 40 words per minute.

You will be required to obtain and maintain an RCMP security clearance as a condition of ongoing employment. In order to obtain a RCMP security clearance, you must have Canadian Citizenship or Permanent Resident status and have resided in Canada for the past five years.

For temporary full-time positions of eight (8) months or longer, a City employee who is successful on the posting will have the right to revert to their former position.

Salary: $34.25 to $40.26 per hour (currently under review) (Pay Grade 17 - 2026 rates)

Hours of Work: Any seven (7) consecutive hours between 6:00am and 10:00pm, exclusive of an unpaid one hour meal break; any five consecutive days of seven. The City of North Vancouver currently works a compressed work schedule with one scheduled day off (Monday or Friday) approximately each three-week scheduling cycle.

We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.

We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at [e-mail]. We’re here to support your full participation.

Thank you for your interest in the City of North Vancouver.

We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil‑Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.