Fresh Dept Team Lead: Service & Training

Walmar; Montreal (administrative region); On-site; CAD 43,000 - 48,000; Full time

Job summary

Walmart Canada in Montreal area is seeking a Customer Service Leader for Fresh departments to assist in leadership of Fresh areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

This role emphasizes excellent customer service, task leadership, merchandising, scheduling, and teamwork with the Fresh Coach

Qualifications

• Excellent customer service skills.
• Ability to lead and co-ordinate tasks.
• Experience with merchandising and displays.
• Strong communication with team members and coaches.
• Ability to plan and schedule shifts and coverage.

Responsibilities

• Provide excellent Customer Service by greeting customers, promoting products/services, and resolving issues.
• Assist in directing and coordinating task completion per priorities from Fresh Coach and Store Management.
• Assess Fresh Department presentation and merchandise displays; implement changes as needed.
• Lead daily team huddles, share updates, set goals, and track productivity.
• Review schedules with People Lead and assign associates for coverage and availability.
• Identify training opportunities during area tours and develop associates through teaching.
• Maintain a safe, clean work environment and adhere to policies; complete safety checks.
• Complete GTA/Workday tasks and support management.
• Assist with performance conversations and recruitment efforts.

Skills

Customer service

Leadership

Training & development

Merchandising

Communication

Scheduling

Safety compliance

Job description

Walmart Canada in Montreal area is seeking a Customer Service Leader for Fresh departments to assist in leadership of Fresh areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

This role emphasizes excellent customer service, task leadership, merchandising, scheduling, and teamwork with the Fresh Coach