Freight Account Manager: Grow Revenue & Retain Clients

AMZ Prep; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

AMZ Prep is seeking a Freight Account Manager to own and grow a dedicated book of non-Pattern freight accounts in Toronto, Canada. You will manage customer relationships, price freight, and drive revenue and gross profit while collaborating with Dispatch to ensure on-time moves.

You will quote rates, source carriers, and retain customers by resolving issues quickly, conducting regular business reviews, and protecting account profitability.

Qualifications

• Experience in freight, logistics or 3PL with a customer/account focus.
• Strong customer service and relationship-building skills.
• Understanding of freight pricing, carrier rates and transportation operations.
• Excellent communication and problem-solving skills.
• Highly organized with ability to manage multiple priorities.
• Comfortable working with revenue, margins, rates and spreadsheets.
• Proactive and accountable owner of issues until resolution.

Responsibilities

• Own an assigned book of non-Pattern freight accounts and be the primary contact.
• Quote freight, source carrier rates, and win additional business within existing accounts.
• Manage revenue, gross profit, retention, and account growth.
• Respond to customer requests within 2 business hours.
• Source and price loads, then hand off to Dispatch for execution.
• Work with Dispatch to ensure loads move smoothly and meet customer expectations.
• Support Pattern/Middle Mile ops on leg 1 only.

Skills

Customer relationships

Freight pricing

Account management

Problem-solving

Multi-tasking

Tools

Front

Relay TMS

Google Sheets

Phone

Email

Text

Job description

AMZ Prep is seeking a Freight Account Manager to own and grow a dedicated book of non-Pattern freight accounts in Toronto, Canada. You will manage customer relationships, price freight, and drive revenue and gross profit while collaborating with Dispatch to ensure on-time moves.

You will quote rates, source carriers, and retain customers by resolving issues quickly, conducting regular business reviews, and protecting account profitability.