Account Manager

Fuze Logistics Services Inc; Quebec; On-site; CAD 85,000 - 110,000; Full time

Job summary

Fuze Logistics Services is seeking a Senior Account Manager to nurture key client relationships across US and Canada, driving growth and profitability for the company through tailored freight solutions.

The role involves developing account strategies, coordinating pickups and deliveries, identifying upsell opportunities, and staying informed about market trends to improve profitability and service levels.

Qualifications

• Minimum 2 years of experience in managing accounts (US and Canada) within logistics or 3PL.
• Strong analytical and problem-solving skills with data-driven decisions.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Autonomous, calm under pressure with superior business acumen.
• Proven success in time management and task completion.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key accounts and understand client needs to provide tailored logistics solutions.
• Strategic Planning: Develop and implement account strategies to drive business growth and schedule pick-ups and deliveries with updates to customers.
• Business Development: Identify opportunities for upselling and cross-selling additional services.
• Market Insights: Stay informed about industry trends and competitive landscape to address challenges and leverage opportunities.
• Optimization: Review past sales activity, update SOPs, and analyze daily operations for profitability and additional business potential.

Skills

Account management

Sales targets

Analytical skills

Communication skills

Customer-centric

Time management

Job description

Senior Account Manager

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

Position Overview:

We are seeking a dynamic and results-oriented Senior Account Manager to join our team. This role will be responsible for managing and nurturing relationships with our key clients, ensuring their logistics needs are met while driving growth and profitability for the company.

Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key accounts. Understand client needs and objectives to provide tailored logistics solutions.
• Strategic Planning: Develop and implement account strategies to drive business growth, ensuring alignment with the overall company goals. Schedule pick-ups and deliveries, provide updates to customers, including resolving any issues.
• Business Development: Identify opportunities for upselling and cross-selling additional services.
• Market Insights: Stay informed about industry trends, competitive landscape, and client market dynamics, to proactively address challenges and leverage opportunities.
• Optimization: Maintain current standard operating procedures and processes, and update when necessary. Continuously analyze daily operations to determine profitability and opportunistically prospect for additional business. Review past sales activity for historic trends and expectations.

Qualifications:

• A minimum of 2 years of experience in managing accounts (US and Canada) and achieving sales targets, within the logistics or 3PL sector.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Autonomous, calm under pressure, with a superior business acumen.
• Proven success in managing time and accomplishing tasks.