Fraud Investigator

Equifax; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Equifax in Toronto is seeking an experienced Fraud Analyst to identify, review and mitigate risks associated with new credit applications and existing accounts. You will partner with client teams and internal fraud, risk and product groups to implement effective controls.

You will investigate alerts, review documentation, maintain rules, generate leadership reports and share trends to inform strategy. Strong communication and analytical skills are essential for timely, accurate decisions and

Qualifications

• 3+ years of fraud experience in detection and investigation.
• 3-5 years in customer service or client-facing roles within financial services or related sectors.
• Knowledge of AML and FINTRAC.
• Experience with fraud case management systems.
• Ability to review and interpret credit bureau reports and fraud tools is a plus.

Responsibilities

• Investigate fraud alerts triggered by new applications.
• Review application documents provided by applicants.
• Partner with internal client departments such as credit risk and fraud strategy.
• Confirm or clear fraud alerts on new applications.
• Review, maintain and optimize fraud alert rules.
• Generate performance reports for leadership.
• Report fraud trends to enrich consortium data.
• Present findings to leadership with process-improvement recommendations.

Skills

Fraud investigation

Client collaboration

Analytical thinking

Oral & written communication

Attention to detail

Tools

MS Office

Google Workspace

SharePoint

Job description

Synopsis of the role

The primary function of this role is to identify, review, assess and mitigate the potential risk associated with new credit applications and/or existing accounts. This role would partner closely with the client directly, and equally with internal fraud and business consultants, product managers, operations partners, and senior leadership.

What You'll Do

• Investigate fraud alerts triggered by new applications.
• Review application documentations provided by applicants.
• Partner with internal client departments, such as credit risk, fraud strategy, compliance, etc.
• Confirm or clear fraud alerts triggered by new applications.
• Review, maintain and optimize rules that trigger fraud alerts.
• Generate performance reports for leadership.
• Timely reporting of current and historical fraud trends to enrich consortium data.
• Prepare and present findings to internal leadership groups with recommendations for process improvement.

What Experience You Need

• 3+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity.
• 3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors.
• Intermediate/expert knowledge of credit adjudication processing, policies and best practices required.
• Basic knowledge of AML and FINTRAC are required.
• Knowledge of fraud case management systems.
• Industry association/membership preferred; fraud/risk specific.
• Strong interpersonal, oral and written communication skills required.
• Proficient computer skills including, MS Office Suite, Google Suite and SharePoint.

What Could Set You Apart

• Product knowledge and experience interpreting credit bureau reports and utilizing fraud tools such as Citadel or FraudIQ Manager would be an asset.
• Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client.
• This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends.
• This role may involve a customer facing element where strong emphasis will be on customer experience, time sensitive resolution and building trustful relationships.
• The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making with detailed rationale.

This is an existing position