Franchise Development Coordinator — Hybrid, People-First

Oxford Learning Centre; Canada; Hybrid; CAD 56,000 - 62,000; Full time

Benefits offered by this job

Extended health and dental care

Life and AD&D insurance

Group RRSP

Employee assistance program

Generous vacation time

Additional paid company holidays

Training and professional development

Growth opportunities within franchise

Job summary

Oxford Learning Centre in London, Ontario is seeking a Franchise Development Communication Coordinator to be the first friendly voice for inquiries about opening a centre. You’ll answer questions, learn goals, and guide prospects through steps with a supportive team.

Hybrid, full-time role at Head Office. Responsibilities include managing inquiries, CRM updates, and scheduling meetings with Franchise Development Specialists, with a focus on positive candidate experiences.

Qualifications

• Approximately one year or more of experience in a customer-facing role (part-time, co-op, and volunteer experience are welcome)
• Experience in customer service, reception, retail, call centres, admissions, recruitment, or another people-facing role
• Experience with CRM platforms such as Zoho, Salesforce, or HubSpot is an asset
• Experience in education or sales is an asset
• French language skills are an asset

Responsibilities

• Respond promptly to prospective franchise owners who inquire by phone or email
• Connect with prospective owners to learn about their goals, location, budget, and timeline
• Guide qualified prospects through the next steps, including completing an initial information form
• Schedule meetings between prospective owners and Franchise Development Specialists
• Maintain regular contact with prospects through phone calls, emails, and text messages
• Keep accurate notes, contact information, and follow-up dates up to date in the CRM system
• Track key performance indicators, including response times and meetings booked
• Help ensure a positive and professional experience for everyone interested in joining the Oxford Learning franchise network

Skills

People skills

Phone communication

Organized

Multitasking

Written communication

Tools

Zoho

Salesforce

HubSpot

Job description

Oxford Learning Centre in London, Ontario is seeking a Franchise Development Communication Coordinator to be the first friendly voice for inquiries about opening a centre. You’ll answer questions, learn goals, and guide prospects through steps with a supportive team.

Hybrid, full-time role at Head Office. Responsibilities include managing inquiries, CRM updates, and scheduling meetings with Franchise Development Specialists, with a focus on positive candidate experiences.