Franchise Business Consultant

Dairy Queen; Winnipeg; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading franchise organization is seeking a Franchise Operations Manager to lead and support franchisees in achieving operational excellence. The role involves strategic planning, financial assessment, and compliance monitoring in a fast-paced environment. Ideal candidates possess a strong background in restaurant management and a commitment to franchisee success.

Qualifications

• 4+ years of restaurant management or franchise operations management.
• Knowledge of the restaurant industry, especially QSR.
• Valid driver’s license and insurable driving record.

Responsibilities

• Provide leadership and coaching to franchisees.
• Implement and execute the Worldwide Operations Business Plan.
• Ensure franchisees meet operational and food safety standards.

Skills

Communication

Relationship Building

Customer Service

Multitasking

Education

Bachelor’s degree in business, restaurant management, or related field

Tools

MS Word

Excel

PowerPoint

Job description

Company Description

Since 1940, Dairy Queen has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc. (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada, and over 20 countries worldwide. IDQ is a subsidiary of Berkshire Hathaway Inc., led by Warren Buffett, the legendary investor and CEO.

At IDQ, we create extraordinary Fan experiences daily through our commitment to hiring and retaining top talent. We believe our employees are key to our success, with their initiative, strategic thinking, and entrepreneurial spirit recognized and rewarded. We seek motivated, passionate, and dedicated individuals eager to take on bigger challenges.

Job Description

Provide leadership and coaching to franchisees and the Operations team to meet short and long-term company and operational objectives. Use your knowledge of restaurant operations and staff resources to advise franchise owners/operators, aiming to enhance sales, profits, operational standards, and customer satisfaction. Protect Dairy Queen trademarks and gain support from DMA chairpeople and franchisee leadership to achieve objectives.

1. Implement and execute the Worldwide Operations Business Plan (rolling 1, 2, and 3-year plans).
2. Develop and execute a district-wide business plan covering marketing, operations, training, development, and supply chain.
3. Establish and implement effective business plans with franchise owners, providing counsel and monitoring progress.
4. Lead marketing performance initiatives through partnerships with departments, vendors, and franchisees.
5. Ensure franchisees meet standards for shift management, food safety, quality, service, cleanliness, repairs, maintenance, and atmosphere.
6. Assess financial status of franchisees where appropriate, providing advice to improve financial health.
7. Support new restaurant openings with training and ongoing consulting to achieve ROI.
8. Assist franchisees with human resources, training, and professional development plans.

Partner with DQCI staff to support franchise development, reinvestment, and renewal strategies. Monitor compliance with food safety, menu standards, trademark protection, and DQCI standards.

Qualifications

• Bachelor’s degree in business, restaurant management, or related field, or equivalent experience.
• At least 4 years of restaurant management (preferably multi-unit/high volume) or franchise operations management.
• Valid driver’s license and insurable driving record.
• Knowledge of the restaurant industry, especially QSR.
• Excellent communication skills; proficient in MS Word, Excel, PowerPoint.
• Strong relationship-building skills and customer service orientation.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Availability to work evenings and weekends as needed.
• Willingness to travel 2-4 weeks per month for franchise and staff visits.
• Ability to drive and travel by air; physical ability to stand for long hours.
• No food allergies that hinder tasting or working in a restaurant environment.

Additional Information

All information will be kept confidential per EEO guidelines. Candidates must be authorized to work in the U.S. without sponsorship.

Work Environment: Positions based out of Burlington, Ontario, will follow a hybrid schedule with 2 in-office days weekly. Additional in-office support may be required.

Inclusion & Belonging: We promote a culture of inclusion and diversity, welcoming authentic selves and valuing qualifications and merit in our community.