Support Engineer (Access Management)

KeyData Associates Inc.; British Columbia; On-site; CAD 70,000 - 100,000; Full time

Job summary

KeyData Cyber is seeking a ForgeRock Support Engineer to join their team in Canada. This role involves maintaining IAM platforms and providing 24x7 support for clients, including troubleshooting and issue resolution. You will work collaboratively with clients, employing technical and support skills to ensure project success in a rapidly growing environment focused on identity security.

Benefits

Competitive pay

Comprehensive benefits

Flexible working models

Opportunities for professional growth

Continuous learning

Qualifications

• 2–5 years experience with ForgeRock Identity Platform required.
• Experience implementing OAuth, OIDC, SAML is a plus.
• Excellent communication skills are essential.

Responsibilities

• Maintain and support customer's IAM platform ensuring reliability.
• Implement core identity use cases including user registration and MFA.
• Lead major incident resolution and conduct root cause analysis.

Skills

Troubleshooting

Networking

System Administration

Debugging

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

ForgeRock Identity Platform

PingOne Advanced Identity Cloud

Job description

End-to-end IAM solutions for a secure, connected world. Protect your business, empower your people.

Join our team of doers, experts, and problem solvers.

At KeyData Cyber, we believe in building a team of doers, experts, and problem solvers who are driven to make an impact. Our team's combined expertise spans across a wide array of fields. This diverse skillset allows us to approach challenges with a unique and comprehensive perspective, delivering tailored solutions that make a difference for our clients.

We offer more than just competitive pay and comprehensive benefits—we provide a platform for growth and development. At KeyData Cyber, you'll find opportunities for continuous learning, with a focus on both soft skills and technical capabilities.

Our flexible working models, including remote and hybrid options, support your work-life balance, while allowing you to expand your professional network and tackle new challenges. Our culture fosters collaboration, innovation, and inclusivity, ensuring that every team member feels valued and empowered to contribute.

As part of our commitment to success, we encourage open communication and teamwork across all areas of the business. Whether you're in identity security, business strategy, or marketing, you will be joining a supportive environment where you can thrive.

If you're ready to take your career to the next level, apply today to join our dynamic team. At KeyData Cyber, we don't just hire — we build careers, empower growth, and create a workplace where innovation and creativity thrive.

At KeyData Cyber, our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.

KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in:

• Identity Governance & Administration (IGA)
• Privileged Access Management (PAM)
• Customer Identity & Access Management (CIAM)
• Cloud Security Posture Management (CSPM)
• Identity Threat Detection & Response (ITDR)

Come join us, you’re key to our success!

Our ForgeRock Support Engineer will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues. This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

About Our Team:

The KeyData Next-Gen Managed Services accelerates customers’ ability to digitally transform their business with world-class IAM technology products, infrastructure, and expertise. Our team (Identity Rockstars) is dedicated to helping our customers — small and large businesses, educational institutions, and government agencies — see the benefits of our services come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape their Identity Program for the future.

If you're passionate about working in an environment where you can experience accelerated growth, development, and a high impact, this role could be for you!

Location: Alberta and British Columbia, Canada

Employment type: Full Time, Permanent

Responsibilities:

• Maintain and support the customer's Identity and Access Management (IAM) platform, ensuring reliability and performance.
• Implement and manage core identity use cases, including user registration, authentication, account recovery (forgot password/username), and multi-factor authentication (MFA).
• Design, develop, and maintain authentication and authorization trees, nodes, chains, and policies aligned with business requirements.
• Develop custom scripted nodes to address business needs beyond out-of-the-box (OOTB) capabilities.
• Serve as the primary point of contact for ForgeRock Identity Cloud support, managing incident troubleshooting, problem resolution, on-prem connector updates, and certificate maintenance.
• Monitor SaaS platform logs in real time and troubleshoot authentication, authorization, and integration issues.
• Collaborate with client teams to onboard new applications, optimize platform performance, and implement enhancements.
• Troubleshoot front-end UI issues, leveraging ForgeRock SDK, OAuth, and SAML integrations.
• Lead major incident resolution (war-room scenarios), conduct root cause analysis (RCA), and present preventive measures to clients.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 2–5 years of hands-on experience with ForgeRock Identity Platform.
• Experience with PingOne Advanced Identity Cloud
• Experience in ForgeRock products like ForgeRock AM, ForgeRock DS and ForgeRock Identity Cloud.
• Experience implementing OAuth, OIDC, SAML or similar identity, authorization or authentication protocols/frameworks would be an added advantage.
• Excellent communication skills (verbal and written).
• Self-motivated, detail-oriented, collaborative, and organized individual with the ability tomaintain flexibility and to function with minimal supervision.

PREFERRED QUALIFICATIONS:

• ForgeRock AM, DS or Identity cloud certifications

#LI-RJ1

Why KeyData Cyber?

A Place Putting People First – Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values.

A Place to Accelerate Your Career – We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business.

A Place to Share Your Perspective – We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contactTalent Acquisition and we will make all reasonable efforts to accommodate your request.

Apply now to join the KeyData Cyber team!

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LinkedIn Profile

Streamlined Recruitment for Your Career Growth

Our streamlined recruitment process focuses on both soft skills and technical capabilities, ensuring a well-rounded approach to matching you with the right role. We align with your career goals and prioritize a positive experience throughout the journey. From application to onboarding, we make sure each step is seamless, providing support to ensure the right fit for both your professional growth and long-term success. With guidance from our Talent experts, you can feel confident that your skills, experience, and aspirations are at the forefront of our recruitment process.

Competitive Pay, Flexibility, and Professional Growth

We offer competitive pay, comprehensive benefits, and flexible working models, including remote and hybrid options, to support your work-life balance. Enjoy travel opportunities that allow you to expand your professional network and experience new challenges. Benefit from continuous professional growth through training and mentorship. Our engaging monthly events provide opportunities to recharge, connect with colleagues, and strengthen relationships. We foster a culture of collaboration, innovation, and inclusivity, where your ideas are valued.

Core Values Driving Our Success and Culture

We uphold integrity by being honest and consistent in our actions. We foster growth and development through personal responsibility and continuous learning. We embrace innovation, always looking ahead with a forward-thinking mindset. Customer service excellence is at our core, ensuring we meet and exceed client expectations. We value teamwork, respecting and collaborating to achieve shared goals. Our commitment to a welcoming environment fosters a culture of respect, belonging, and empowerment, where everyone is treated fairly and has the opportunity to fully contribute.

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