Network Support Engineer

Hamilton Barnes ?; Vancouver; On-site; CAD 90,000 - 100,000; Full time

Job summary

A leading IT services company is seeking a Senior Network Support Engineer to enhance their enterprise network environments in Vancouver. The role involves handling advanced troubleshooting for network incidents, managing routing and switching infrastructure, and collaborating to implement secure network solutions. Ideal candidates will have extensive experience with Cisco, Meraki, and Fortinet technologies, combined with a proactive approach to problem-solving.

Benefits

Comprehensive health and dental benefits

Opportunities for professional development and certification

Certifications paid for

Life Insurance

Qualifications

• 5+ years of professional experience in network support and administration.
• Advanced understanding of routing and switching protocols.
• Hands-on experience with Cisco, Meraki, and Fortinet technologies.

Responsibilities

• Serve as a senior escalation point for Level 3 network incidents.
• Maintain, configure, and optimize routing and switching infrastructure.
• Manage and support firewall systems, including VPN configurations.

Skills

Routing

Switching

Firewall technologies

Analytical skills

Problem-solving

Communication

Tools

Cisco

Meraki

Fortinet

Job description

Senior Network Support Engineer (Hybrid-Vancouver) Up to $100,000 Base

MUST BE IN VANCOUVER

Role Overview:

The Senior Network Support Engineer will be responsible for supporting and enhancing enterprise network environments with a focus on routing, switching, and firewall systems. The ideal candidate will have deep technical expertise, hands-on experience with Cisco, Meraki, and Fortinet technologies, and a proactive mindset for solving complex network issues.

Key Responsibilities:

• Serve as a senior escalation point for Level 3 network incidents, handling advanced troubleshooting and root cause analysis.
• Maintain, configure, and optimize routing and switching infrastructure for multiple client environments.
• Manage and support firewall systems, including rule base management, policy tuning, and VPN configurations.
• Lead or contribute to network-related projects, including upgrades, migrations, and deployments.
• Participate in structured change management processes, ensuring minimal disruption and full documentation.
• Collaborate with internal teams and clients to implement secure and scalable network solutions.
• Monitor network performance and security, using industry best practices and tools to identify and resolve anomalies.
• Create and maintain detailed technical documentation and network diagrams.

Required Qualifications:

• 5+ years of professional experience in network support and administration, including complex troubleshooting.
• Advanced understanding of routing and switching protocols (BGP, OSPF, VLANs, STP, etc.).
• Hands-on experience with Cisco, Meraki, and Fortinet hardware and software.
• Proficiency with firewall technologies, VPN configuration, and network segmentation best practices.
• Familiarity with ITIL-based change and incident management processes.
• Excellent communication and customer service skills, including experience in client-facing roles.
• Strong analytical skills and the ability to work independently or as part of a team.

Preferred Certifications (Not Required):

• Fortinet NSE certifications
• Meraki CMNA
• Competitive salary based on experience and qualifications
• Comprehensive health and dental benefits
• Opportunities for professional development and certification
• Medical and Dental
• Life Insurance
• Certifications paid for

Up to $100,000 Base

Apply now to find out more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Computer and Network Security

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