Foreman - Field

Brandt; Calgary; On-site; CAD 70,000 - 100,000; Full time

Job summary

Brandt Tractor Ltd is seeking a Foreman - Field reporting to our Calgary Construction and Forestry location. The role oversees daily organization and dispatch of technicians and provides quality repair work for the service department, while advising the Service Manager on technician skills and training needs.

The position emphasizes supervision of service technicians, maintaining quality standards, and delivering exceptional customer service with cost-conscious management of the department.

Qualifications

• Experience supervising service technicians.
• Ability to organize daily work and maintain quality control.
• Strong communication with customers, the service team, and branch personnel.
• Commitment to customer service and service excellence.
• Ability to establish on-call field schedule and manage costs.

Responsibilities

• Organize work and ensure quality control.
• Supervise service technicians.
• Maintain clean, organized work environment.
• Advise and mentor technicians.
• Maintain on-call field schedule.
• Communicate with customers and operators by phone, email, or in person.
• Manage costs and profitability of the department.

Skills

Team leadership

Customer service

Communication skills

Dispatch coordination

Job description

10121 Barlow Trail NE
Calgary, AB T3J3C6, CAN

• Full-Time
• Requisition #: FOREM002462

Description

Brandt Tractor Ltd is currently seeking a Foreman - Field reporting to our Calgary Construction and Forestry location. The successful applicant for this position will be responsible for the daily organization and dispatch of technicians, providing quality repair work for the Campbell River service Department, advising and making recommendations to the Service Manager regarding technician skills and training needs.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Responsible for the organization of the work performed and quality control
• Supervise the work of service technicians
• Maintain an organized, clean work environment
• Advise and mentor technicians
• Commitment to customer service and service excellence
• Ability to communicate and work effectively with customers, the service team, and other branch personnel
• Establish & maintain an on-call field schedule
• Converse with the customers and operators on the phone, email, or in person
• Manage costs and ensure profitability of the department