Food Services Supervisor

Octate Mcleod Inc.o/a A&W Restaurant; Welland; On-site; CAD 50,000 - 61,000; Full time

Job summary

Octate Mcleod Inc.o/a A&W Restaurant in Welland, ON seeks a Food Services Supervisor for permanent full-time work at 806 Niagara St. You will supervise the restaurant team, schedule staff, train for safety and service, and manage inventories and quality control.

The role reports to management and focuses on delivering guest satisfaction and high standards of food service. The position offers hourly pay, 36–44 hours per week, and a 4% vacation entitlement with annual performance reviews.

Qualifications

• Completion of secondary school.
• 7 months or more of related experience in food preparation or service.
• Completion of college program in food service administration, hotel and restaurant management or related discipline an asset.
• Proven leadership and problem-solving skills.
• Driven and focused. Passion for people and service excellence.
• We encourage applications from Indigenous Peoples, Newcomers to Canada, Aboriginal persons, and new immigrants.

Responsibilities

• Supervise, direct and coordinate restaurant team members throughout their shift.
• Schedule staff and assign duties and provide ongoing direction to team members.
• Lead by example and demonstrate respect for team members and guests.
• Supervise, coordinate and schedule activities of staff who serve food.
• Train staff in duties, sanitization and safety procedures.
• Orientate and monitor new team members.
• Estimate and order ingredients and supplies for food preparation.
• Maintain inventories for the food department and keep records of usage.
• Ensure products and packaging are merchandised and stocked properly.
• Handle guest feedback and queries; respond to service complaints promptly.
• Ensure food and service meet quality control standards; prepare reports for management.

Skills

Leadership

Problem-solving

Team supervision

Customer service

Communication

Education

Secondary school

College program in food service administration (asset)

Job description

Food Services Supervisor

Company operating name: Octate Mcleod Inc.o/a A&W Restaurant

Number of Position: 1

Location of work: 806 Niagara St, Welland, ON L3C 1M3

(Business Address: 6445-B Kennedy Rd, Mississauga, ON, L5T 2W4 )

Title of position: Food Services Supervisor

Terms of employment: Permanent – Full Time Position

Salary: An hourly rate of $21 for 36 to 44 hours per week

Food Services Supervisor is entitled.

Vacation: 4%

The salary will be subject to regular review based on annual performance.

Language of Work: English

Job duties:

• Supervise, direct and coordinate restaurant team members throughout their shift
• Schedule staff and assign duties and provides ongoing, specific direction to team members
• Lead by example and demonstrates the importance of treating every team member and guest with respect
• Supervise, co-ordinate and schedule the activities of staff who serve food;
• Train staff in job duties, sanitization and safety procedures;
• Orientate and monitors new team members
• Estimate and order ingredients and supplies required for food preparation;
• Maintaining all inventories required for food department, keeping records of quantity of food used and preparing food for storage;
• Ensures that all product and packaging is properly merchandised and stocked
• Handling guest feedback and queries;
• Supervises team members to ensure primary and secondary duties are completed
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Ensure that food and service meet quality control standards; and
• Preparing reports and other performance analysis documentation for management.

Job Requirements – Skills requirements:

• Completion of secondary school
• Previous experience in food preparation or service (7 months or more of related experience)
• Completion of college program in food service administration, hotel and restaurant management or related discipline an asset
• Proven leadership and problem-solving skills
• Driven and focused. Passion for people and service excellence
• Ability to inspire, motivate and develop people "We encourage applications from Indigenous Peoples, Newcomers to Canada, Aboriginal persons, and new immigrants"

Contact information: