Food Services Supervisor

Octate Mcleod Inc.o/a A&W Restaurant; St. Catharines; On-site; CAD 43,000 - 48,000; Full time

Job summary

Octate Mcleod Inc.o/a A&W Restaurant in St. Catharines is seeking a Food Services Supervisor to lead the restaurant team, schedule staff, and ensure guest satisfaction with consistent service and food quality.

The position requires secondary school completion and prior food service experience; college program in food service administration is an asset. You will train staff, manage inventory, prepare reports, and help drive performance improvements.

Qualifications

• Secondary school completion is required.
• 7+ months of related experience in food preparation or service.
• College program in food service administration, hotel and restaurant management or related discipline is an asset.
• Proven leadership and problem-solving skills.
• Driven and focused with a passion for people and service excellence.
• Diversity and inclusion encouraged for Indigenous Peoples, Newcomers to Canada, Aboriginal persons and new immigrants.

Responsibilities

• Supervise, direct and coordinate restaurant team members during shifts.
• Schedule staff and assign duties with ongoing direction.
• Train staff in duties, sanitization and safety procedures.
• Orientate and monitor new team members.
• Estimate and order ingredients and supplies for food preparation.
• Maintain inventories and prepare food for storage.
• Ensure products and packaging are merchandised and stocked.
• Handle guest feedback and resolve service issues promptly.
• Prepare reports and performance analyses for management.

Skills

Leadership

Problem-solving

People management

Customer service

Education

Secondary school completion

College program in food service administration or related discipline (asset)

Job description

Food Services Supervisor

Company operating name: Octate Mcleod Inc.o/a A&W Restaurant

Number of Position: 1

Location of work: 522 Welland Ave St. Catharines, ON L2M 5V5

(Business Address: 6445-B Kennedy Rd, Mississauga, ON, L5T 2W4 )

Title of position: Food Services Supervisor

Terms of employment: Permanent – Full Time Position

Salary: An hourly rate of $21 for 36 to 44 hours per week

Food Services Supervisor is entitled.

Vacation: 4%

The salarywill besubjectto regular review based on annual performance.

Language of Work: English

Job duties:

• Supervise, direct and coordinate restaurant team members throughout their shift
• Schedule staff and assigns duties and provides ongoing, specific direction to team members
• Lead by example and demonstrates the importance of treating every team member and guest with respect
• Supervise, co-ordinate and schedule the activities of staff who serve food;
• Train staff in job duties, sanitization and safety procedures;
• Orientate and monitors new team members
• Estimate and order ingredients and supplies required for food preparation;
• Maintaining all inventories required for food department, keeping records of quantity of food used and preparing food for storage;
• Ensures that all product and packaging is properly merchandised and stocked
• Handling guest feedback and queries;
• Supervises team members to ensure primary and secondary duties are completed
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Ensure that food and service meet quality control standards; and
• Preparing reports and other performance analysis documentation for management.

Job Requirements – Skills requirements:

• Completion of secondary school
• Previous experience in food preparation or service (7 months or more of related experience)
• Completion of college program in food service administration, hotel and restaurant management or related discipline an asset
• Proven leadership and problem-solving skills
• Driven and focused. Passion for people and service excellence
• Ability to inspire, motivate and develop people “We encourage applications from Indigenous Peoples, Newcomers to Canada, Aboriginal persons, and new immigrants”

Contact information:

Send detailed resume [e-mail]