Food Service Supervisor

One Therapy Network; Edmonton; On-site; CAD 33,280 - 36,480; Full time

Benefits offered by this job

Medical and Dental Benefits

Employee-contributed RRSP

Job summary

One Therapy Network is looking for a full-time Food Service Supervisor for their A&W location at Kingsway Garden Mall in Edmonton, AB. You will supervise and support staff, ensure food quality and safety, and handle operational tasks. Ideal candidates will have a secondary school diploma, FOODSAFE certification, and supervisory experience.

The role offers a starting wage of $16 per hour and involves working in a fast-paced environment with benefits provided. Experience in food preparation and good communication skills are essential.

Qualifications

• 3 years of experience in food preparation.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred.
• Ability to work in fast-paced environments.

Responsibilities

• Supervise, coordinate, and support front-line staff.
• Ensure food quality and safety during operations.
• Handle cash and accounting tasks as necessary.

Skills

Supervisory skills

Communication

Conflict resolution

Organizational skills

Education

Secondary School Certificate

Completion of food service program

Job description

Overview

A&W in Edmonton, AB, is seeking full-time, permanent Food Service Supervisors, to start immediately at our Kingsway Garden Mall location.

Wage and Requirements

Wage: $16 per hour
Hours Per Week: 32
Positions: 2
Language: English
Education: Secondary School Certificate or equivalent
Experience: 3 years experience in food preparation

Benefits

The McMurray Group owns and operates A&W Restaurants across Western Canada. Benefits include an optional, employee-contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee-contributed Group RRSP.

Role

The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.

Responsibilities

• Ensure the safety and well-being of all customers and staff.
• Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
• Open and/or close the restaurant, including handling float and safe access.
• Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
• Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
• Make decisions that balance food quality, service times, labour cost, and operational efficiency.
• Maintain records and complete required daily paperwork and shift documentation.
• Support training, coaching, and onboarding of new employees.
• Address performance concerns professionally, escalating when appropriate.
• Ensure adherence to sanitation, hygiene, and safe food handling protocols.

Financial

• Complete daily and weekly accounting administration tasks as required.
• Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
• Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.
• Assist in maintaining records of stock, sales, wastage, and repairs.

Customer Service

• Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
• Ensure safe food handling practices are consistently followed.
• Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
• Manage guest concerns, incidents, or complaints using service recovery guidelines.
• Ensure team appearance and professionalism meet A&W standards.

Qualifications & Requirements

• Completion of secondary school or equivalent is required.
• Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
• Previous supervisory or leadership experience in a food service environment preferred.
• Strong communication, conflict resolution, and organizational skills.
• Ability to work in a fast-paced environment and make sound decisions under pressure.

Competencies

• Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.
• Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines.
• Customer Focus: Commitment to high-quality guest experiences and effective service recovery.
• Problem Solving: Ability to quickly assess issues and implement solutions during shift operations.
• Time Management: Effective prioritization to meet deadlines and maintain operational standards.
• Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.

Working Conditions

• Fast-paced food service environment.
• Standing for extended periods; occasional lifting of up to 25 lbs.
• Standing, lateral stepping, and repetitive motion for extended periods.
• Shift work, including mornings, evenings, weekends, and statutory holidays.
• Responsible for restaurant functions during assigned shifts, including supervisory decisions.

Posted: April 10, 2026