Food Services Manager

Chartwell Retirement Residences; Newmarket; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Leadership development opportunities

Warm, welcoming culture

Job summary

Chartwell Retirement Residences is seeking a Food Service Manager to lead a dedicated team in delivering high-quality meals and outstanding resident service. You will oversee food services operations, menu planning, budgeting, and compliance with food safety standards to create warm, welcoming dining experiences for our residents.

You'll collaborate with residents, families, suppliers and the management team, supervise staff, rotate as Manager on Duty on weekends, and drive continuous

Qualifications

• Minimum two years of supervisory experience in food service (retirement, healthcare, or hospitality).
• At least one year of front-of-house and customer service experience
• Post-secondary diploma in Food & Beverage Management or equivalent; chef qualifications and Food Service Supervisor certification preferred
• Strong leadership, communication, and conflict resolution skills
• Highly organized with strong time management abilities
• Experience with budgeting, purchasing, and scheduling
• Computer literate, including Microsoft Word and Excel
• Knowledge of food safety regulations, special diets, and local suppliers is an asset
• Familiarity with the local community and supplier networks is beneficial
• Valid Driver's License, or reliable means of transportation

Responsibilities

• Oversee daily food services operations and ensure high-quality meals.
• Plan menus meeting individual dietary needs and special requests.
• Lead and develop food services staff, including hiring, training and performance management.
• Manage departmental budgets, purchases, and scheduling; monitor costs.
• Ensure compliance with food safety standards and regulations.
• Collaborate with suppliers and partners to maintain high standards.
• Contribute to strategic decisions and overall operational success as part of management.
• Rotate as Manager on Duty for weekend coverage as needed.

Skills

Leadership

Communication

Conflict resolution

Time management

Budgeting

Scheduling

Microsoft Word

Excel

Education

Diploma in Food & Beverage Management

Tools

Microsoft Word

Excel

Job description

The Opportunity

Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and outstanding service. In this role, you'll be responsible for overseeing food services operations, menu planning, team management, and compliance with food safety standards - to ensure our residents enjoy every meal in a warm and welcoming environment.

What You'll Do

• - Lead the planning and execution of daily and special event menus that meet individual dietary needs
• - Foster strong relationships with residents and families to enhance satisfaction and resolve concerns
• - Supervise and develop food services staff, including hiring, training, and performance management
• - Prepare and manage departmental budgets, optimize purchasing, and monitor food and labour costs
• - Ensure compliance with Chartwell's policies and relevant provincial and health regulations
• - Collaborate with suppliers and corporate partners to maintain high standards of food service
• - Serve as a key member of the management team, contributing to strategic decisions and operational success
• - Rotate as the Manager on Duty for weekend coverage as needed

What You'll Bring

• - Minimum two years of supervisory experience in food service (retirement, healthcare, or hospitality)
• - At least one year of front-of-house and customer service experience
• - Post-secondary diploma in Food & Beverage Management or equivalent; chef qualifications and Food Service Supervisor certification preferred
• - Strong leadership, communication, and conflict resolution skills
• - Highly organized with strong time management abilities
• - Experience with budgeting, purchasing, and scheduling
• - Computer literate, including Microsoft Word and Excel
• - Knowledge of food safety regulations, special diets, and local suppliers is an asset
• - Familiarity with the local community and supplier networks is beneficial
• - Valid Driver's License, or reliable means of transportation

What We Offer

• - A safe, inclusive workplace where you're supported and appreciated
• - Competitive compensation and benefits
• - Opportunities for leadership development and career growth
• - A warm, welcoming culture inspired by our vision of making people's lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• - Ability to work flexible hours including some evenings and weekends
• - Must be prepared to respond to emergency situations
• - Some local travel may be required
• - Comfort using AI and other digital platform systems and tools to support daily work
• - Clear Criminal Background Check, VSS and TB Test where required